Senior Collections Specialist

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a Senior Collections Specialist at Vanta, you’ll play a pivotal role in driving the smooth operation of our collections process. You will be responsible for managing the collection of outstanding accounts receivable, addressing customer billing concerns, and minimizing delinquency. This position requires a proactive approach to credit management and an ability to collaborate effectively with various departments.

We're looking for an individual who thrives in a fast-paced environment, is highly organized, and can manage multiple tasks with precision. Your role will be instrumental in optimizing our collections procedures, ensuring they align with Vanta’s growth ambitions. A positive attitude, strong problem-solving skills, and a commitment to continuous improvement are key attributes we value.

As a Senior Collections Specialist, you’ll report to the Senior Accounting Manager and contribute significantly to our dynamic and rapidly expanding team.

What you’ll do as a Sr. Collections Specialist at Vanta:

• Perform analysis of collection practices and develop process improvements 

• Work with our internal sales team and other cross-functional teams as well as outside customers to resolve past due and disputed items to ensure continued relationship

• Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy 

• Analyze delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations 

• Participate in and support systems improvements and focus on streamlining the collection process

• Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process

• Participate in ad hoc accounting projects

How to be successful in this role:

• 4+ years experience working in collections in a SaaS environment

• Experience working with Tesorio, Zendesk, Salesforce, NetSuite (or other ERP systems), Stripe, and Bill.com

• Excellent communication skills, both written and verbal, and strong customer service approach

• Adapts quickly to changes in a dynamic organizational structure and business processes

• Ability to multitask and prioritize accordingly

• High attention to detail

• Excellent and effective written communication skills

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 9 paid holidays in the US

• Offices in SF, NYC, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The salary or OTE range for this position is $86,000 - $101,000. This role may also be eligible for commissions/bonus, equity, medical benefits, 401(k) plan, and other company perk programs.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

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