Senior Manager, Customer Advocacy & Community

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As the Sr Manager, Customer Advocacy & Community, you will take the lead in shaping and executing our advisory board programs and overall customer community strategy, with a particular focus on engaging security and compliance professionals. You will collaborate closely with teams across Customer Success, Support, Security, Brand, Product, and Event Marketing to drive key community initiatives, including the expansion of our Product and Customer Advisory Boards, as well as fostering customer engagement at industry events. Your role is pivotal in building strong relationships with senior security practitioners (CISOs, etc.) across our 8,000 customers to foster a thriving, collaborative, and advocacy-driven community.

You will also be responsible for customer recruitment to support various business needs and will leverage our advisory boards to gather critical strategic and product feedback from key security and compliance professionals. This ensures that our community not only thrives but also directly contributes to Vanta’s growth and innovation.

You will be part of the Customer Engagement Marketing team, which is dedicated to driving community-led growth by identifying, nurturing, and activating customer advocates, with a particular focus on security and compliance leaders.

What you’ll do as a Sr Manager, Customer Advocacy & Community at Vanta:

• Strategic Leadership: Develop and implement the strategy for expanding and optimizing the Customer and Product Advisory Board programs, especially those focused on security professionals, to maximize impact and efficiency.

• Customer Recruitment: Lead efforts to recruit security and compliance leaders to engage in strategic discussions, ensuring the right voices are involved in key business initiatives.

• Community Activation & Collaboration: Strategize and drive community engagement across channels, fostering an inclusive and vibrant community of security advocates both online and offline.

• Performance Metrics: Establish and monitor performance metrics to measure the success and ROI of community initiatives, aligning them with business and security objectives.

• Customer Advocacy: Partner with GTM teams to nurture, celebrate, and support Vanta’s customers, particularly security professionals, enhancing their advocacy and engagement.

How to be successful in this role:

• Executive Engagement: Utilize your experience working with C-Suite leadership and senior security professionals to create impactful, high-trust community experiences.

• Detail-Oriented & Results-Driven: Balance attention to detail with a focus on achieving strategic outcomes, especially in the security and compliance sectors.

• Program Management: Exhibit strong program and project management skills to ensure effective execution of community initiatives that resonate with security leaders.

• Scrappy & Proactive: Demonstrate a proactive, results-oriented approach with a proven track record of driving initiatives to completion, especially in technical or security-focused environments.

• Inspirational Leadership: Inspire peers, security practitioners, and customers to engage actively and become advocates for Vanta's mission of securing the internet and protecting consumer data.

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 9 paid holidays in the US

• Offices in SF, NYC, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The salary or OTE range for this position is $178,000 - $209,000. This role may also be eligible for commissions/bonus, equity, medical benefits, 401(k) plan, and other company perk programs.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

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