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Customer Success Manager (K-12)
Join an innovative team revolutionizing the education industry. Seeking a Customer Success Manager to empower students and transform learning. Responsible for client lifecycle management, from onboarding to renewals.
Skills
- Strong communication and interpersonal skills
- Proficiency in CRM Software
- Proven track record in customer success role
- Project management skills
- Passion for education
Responsibilities
- Manage onboarding process for new clients
- Collaborate with sales team to meet client needs
- Create and execute implementation plans
- Develop educational materials
- Analyze business data and present information to clients
- Ensure contract value is maximized by tracking progress
- Analyze data to evaluate learning solutions effectiveness
- deliver prompt and effective customer service, resolving any issues or concerns
- Engage customers through various channels to secure renewals and expand services
- Develop and implement retention strategies
Education
- Bachelor's degree in business, education, or related field
Benefits
- Competitive salary, variable compensation, and equity
- Healthcare plans, 401(k) matching, parental leaves
- Flexible PTO, Free Learning Membership, Remote position
To read the complete job description, please click on the ‘Apply’ button
Our mission is simple: to help people learn! We are seamlessly connecting our experts with learners in any subject, anywhere, anytime.
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Full-time, remote
DATE POSTED
June 15, 2024
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