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Senior Customer Retention Specialist (Work from Home) - job 2 of 2
Varsity Tutors, a Nerdy company, is seeking a Senior Retention Specialist to manage customer engagement and increase retention through effective issue resolution.
Skills
- High empathy and emotional intelligence
- Strong problem-solving skills
- Excellent verbal and written communication skills
Responsibilities
- Manage high-volume inbound phone calls to support current customers
- Deflect cancellation requests with a solutions-oriented approach
- Achieve client onboarding, retention, and engagement targets
- Address complaints to increase satisfaction and secure renewals
- Communicate effectively with internal team and external customers
Education
- Education, teaching, or tutoring experience preferred
Benefits
- Base salary of $40,000
- Monthly variable compensation based on targets
- Comprehensive benefits package including health insurance and 401k matching
- Free access to tutoring and online educational resources
To read the complete job description, please click on the ‘Apply’ button
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$40,000/yr - $40,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 25, 2024
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