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Senior Customer Retention Specialist (Work from Home) - job 2 of 2

Varsity Tutors, a Nerdy company, is seeking a Senior Retention Specialist to manage customer engagement and increase retention through effective issue resolution.

Skills

  • High empathy and emotional intelligence
  • Strong problem-solving skills
  • Excellent verbal and written communication skills

Responsibilities

  • Manage high-volume inbound phone calls to support current customers
  • Deflect cancellation requests with a solutions-oriented approach
  • Achieve client onboarding, retention, and engagement targets
  • Address complaints to increase satisfaction and secure renewals
  • Communicate effectively with internal team and external customers

Education

  • Education, teaching, or tutoring experience preferred

Benefits

  • Base salary of $40,000
  • Monthly variable compensation based on targets
  • Comprehensive benefits package including health insurance and 401k matching
  • Free access to tutoring and online educational resources
To read the complete job description, please click on the ‘Apply’ button

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$40,000/yr - $40,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 25, 2024

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