Job details

SaaS Administrator

Overview of the Role

This role is pivotal in ensuring our various software tools are fully utilised to support our business operations. The ideal candidate will be well-versed in managing, optimising, and troubleshooting a variety of SaaS products, including ActiveCampaign, Zoho, Microsoft 365, WordPress, Elementor, and Zapier.

Main responsibilities include:

SaaS Management: Serve as the primary administrator for our SaaS platforms (ActiveCampaign, Zoho, Microsoft 365, WordPress, Elementor, Zapier) to ensure seamless integration and usage across the company.
System Optimisation: Monitor and analyse the usage of these tools, identifying areas for improvement to optimise workflows and increase efficiency.
User Support: Provide technical support and training for team members on how to best use these software platforms.
Data Management: Ensure data is organised, accessible, and secure across all platforms. Assist in data migration, integration, and reporting tasks.
Troubleshooting: Act as the go-to problem solver for any technical issues related to our SaaS tools, working with vendor support as needed.
Process Automation: Identify opportunities to automate processes within and between these platforms to streamline business operations.
Documentation: Maintain up-to-date documentation for system configurations, processes, and user guides

Successful applicants should:

A graduate with a bachelor's degree in any field
At least 2 years of experience in a similar role
Proven experience managing and optimising SaaS platforms (e.g., ActiveCampaign, Zoho, Microsoft 365, WordPress, Elementor, Zapier).
Strong technical aptitude and the ability to quickly learn and adapt to new software tools.
Excellent problem-solving skills and attention to detail.
Experience in data management, integration, and process automation.
Strong communication skills for training and supporting team members.
Experience with workflow automation tools
Basic knowledge of data analysis tools and techniques.
Preferably familiar with CRM, email marketing, project management, and website management

Non-negotiable requirements

Internet Connection of at least 15 Mbps
Residence within Cebu

Benefits you and your family can enjoy:

Salary increments on the 6th and 12th months, with annual performance appraisals
500K per incident HMO coverage + Dental & Optical benefits
Career growth opportunities
2-week paid Christmas vacation
25K Educational Assistance
Referral bonuses
Leave encashments
Company savings plan
Fixed Schedule of Mon-Fri from 7 AM to 4 PM