Accounts Receivable and Collections Manager

At Veeva Systems, the Accounts Receivable and Collections Manager leads a global team responsible for ensuring timely cash collections from a significant revenue portfolio. They focus on creating strong internal and external partnerships, optimizing processes for improved payment timeliness, and managing a high-performing team dedicated to excellent customer experiences.

Candidates for the Accounts Receivable and Collections Manager position at Veeva Systems should have at least 10 years of work experience, with over 5 years in a finance role and 5 years in team management. Excellent communication skills, attention to detail, and a service-oriented mindset are essential for this role.

The Accounts Receivable and Collections Manager at Veeva Systems will oversee the AR portfolio, drive cash forecasting, improve collections processes, lead a global team, and collaborate across departments to enhance customer experience while ensuring compliance and efficiency in cash collection.

At Veeva Systems, the culture is built on collaboration, excellence, and a strong desire to succeed together. As the Accounts Receivable and Collections Manager, you'll foster this culture by leading your team, setting clear expectations, and promoting best practices for execution and performance.

Veeva Systems values flexibility and offers a Work Anywhere policy, allowing Accounts Receivable and Collections Managers to choose whether they prefer to work from home or in the office. This commitment to flexibility helps employees thrive in their individual work environments.

As an Accounts Receivable and Collections Manager at Veeva Systems, you will enjoy comprehensive benefits including medical, dental, vision insurance, flexible PTO, retirement programs, and a charitable giving program. Plus, you will work in an engaging environment at a rapidly growing company.

The salary range for the Accounts Receivable and Collections Manager role at Veeva Systems is between $100,000 and $160,000, depending on experience and location. The final compensation package may also include additional incentives such as bonuses or stock options.

In answering this question, focus on specific examples of how you have managed accounts receivable teams and processes previously. Discuss the strategies you implemented to ensure timely cash collections and how you measured success.

Discuss your approach for managing overdue accounts, including how you communicate with clients, your method for addressing disputes, and any techniques you've used to negotiate payment plans while maintaining customer relationships.

Mention any relevant software you have experience with, such as NetSuite or other financial reporting tools. Emphasize your adaptability in learning new systems and how you've used technology to streamline AR processes.

Talk about your management style and techniques for motivating your team, including regular check-ins, setting clear goals, providing training resources, and using metrics to track performance and identify areas for improvement.

Use a Situation-Task-Action-Result (STAR) format to illustrate a specific instance where you identified inefficiencies within AR processes, the steps you implemented to improve them, and the positive outcomes achieved.

Detail your approach to interdepartmental collaboration, such as how you work closely with finance, sales, and IT teams to address payment issues, streamline invoicing, and improve customer satisfaction.

Explain your methodology for cash forecasting, including how you analyze historical data, consider upcoming contractual obligations, and leverage team inputs to accurately predict cash flow needs.

Discuss your conflict resolution strategies, including active listening, empathy, and negotiation techniques. Highlight your commitment to maintaining strong customer relationships even when discussing payment issues.

Identify specific KPIs, such as DSO (Days Sales Outstanding), collection effectiveness index, or aging of receivables. Explain the importance of these metrics in evaluating AR efficiency and guiding decision-making.

Share your passion for financial management and team leadership. Talk about the satisfaction you derive from having a direct impact on a company's cash flow and the success of both your team and customers.