Engagement Manager - Medical Content BC

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Veeva Business Consulting practice is growing, and we are looking for talented individuals to join.

This team shapes the commercial and medical strategies, processes, and operations of leading Life Sciences organizations to provide ongoing solutions for the core business issues faced in today’s dynamic market.

The Global Content Business Consulting team leads innovation and partnership in areas related to content management, creation, review, approval, planning, and distribution– whether the customer is seeking to resolve a timely issue or would like to accomplish a strategic corporate goal for commercialized products in Life Sciences. The focus is to help identify the source of the business issues faced, define critical success factors, develop a structured approach to deliver solutions, and do so in a highly collaborative manner–ultimately building critical customer relationships within our customers’ organizations.

Our Medical Content Business Consulting team supports a customer’s medical organization with its end-to-end content operations that fuel HCP omnichannel engagement. Our Medical customers are rapidly evolving to meet the significant demand for content from their HCPs and patients. As such, they need to optimize all stages of their operating model – making content more readily available through accelerated development, approval, and delivery. Across both medical affairs and medical information teams, our Business Consultants partner to implement more efficient and effective content processes through upskilled and engaged medical teams. Platform solutions such as Vault Medical and new ways of working such as modular content are critical tools at the disposal of the Medical organization – tapping their potential through a robust value story, implementation excellence, strong change management, and team engagement are critical to the successful evolution of the Medical teams we work with.

As an Engagement Manager, you will be a highly experienced senior leader with strong management consulting, agency experience, or industry experience within the medical affairs/medical information space. Here, you will lead 1-2 key customer accounts, owning senior executive relationships across the customer’s Medical organization (and beyond). You will drive business development within your key customers, working collaboratively with your internal teams across sales, product, and strategy to continually identify and propose solutions for business challenges. Overseeing a team of consultants, you will ensure the high-quality delivery of projects. Medical Content Business Consultants have a strong subject matter understanding of medical content operations, processes, tools, and systems in support of early-stage assets, pre-launch, and commercialized products in the life sciences. You will establish yourself as a thought leader within 1-2 key areas across Vault Medical and medical content operations.

If you are looking for an opportunity to shape medical content strategies in an innovative and dynamic environment, this is a great opportunity for you.

This is a remote, full-time, permanent role with Veeva. It is customer-facing, and we have no work location requirement as long as you are based within Europe and are close to an airport to meet future travel requirements.

• Lead 1-2 large/complex customer engagements overseeing approximately $1mil of revenue annually; maintain key customer relationships at a senior level within the organization
• Lead a team of consultants to deliver projects with excellence, ensuring profitability, quality of deliverables, and customer satisfaction
• Lead projects that optimize medical content operations, including content creation, approval, content dissemination, global-to-local operations, etc.
• Identify and establish/build new offerings that further optimize the medical content operations for our customers
• Support customers with defining value story and case for change to implement new Veeva Vault tools
• Collaborate with product, strategy, and team on bringing modular content for medical to the industry
• Give input to the strategic direction and define key performance indicators for increased efficiency throughout the content end-to-end digital supply chain
• Lead the development and delivery of communication and change management programs in support of the rollout of Vault Medical or new functionalities
• Work closely with internal teams across product, strategy, and sales to support business development efforts with new and existing customers
• Responsible for building own pipeline of business; lead on business development opportunities, including proposal development, financials, and client engagement to secure the opportunity
• Engage in broader Content Business Consulting team initiatives and workstreams

• Bachelor’s degree is required
• 8+ years of experience within a management consulting company or as a senior lead (Group Account Director and above) at a medical communications agency or 5+ years of experience at a Life Sciences company within their Medical Organization
• 5+ years’ experience with medical content processes and deliverables as part of either medical affairs or medical information teams (industry or vendor partner)
• Strong track record of experience leading and overseeing the delivery of client advisory engagements
• Core management consulting skills, including preparation and facilitation of workshops, development of client presentations, project management (timeline development, budget and staffing management, task planning, etc.), team oversight, change management, and ability to develop structured approaches/methodologies to business problems
• Strong analytical and problem-solving skills and excellent oral and written communication skills
• Ability to travel roughly 20-40%, but this can vary depending on the engagement
• Experience working with a content management system, preferably Veeva Vault

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.