Job details

Lead, Ground Operations, Detroit, MI

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About The Role:

As a Ground Operations Lead at Veho, you will play a pivotal role in ensuring the smooth operation of our logistics activities. You will be at the forefront of daily interactions with cross-functional teams, orchestrating efforts to maintain safety standards while achieving operational excellence. Your leadership will be crucial in guiding a shared shift to guarantee successful launches and sorts, in collaboration with both the Veho team and our valued driver partners.

Key Responsibilities:

Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
Quickly navigate technology platforms to manage operational changes, re-routes, and other logistical challenges with ease and efficiency.

Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success.
Operate a forklift and potentially a box truck with skill and precision, ensuring the safe and efficient movement of goods and materials as needed.
Execute with a focus on customer service, providing high levels of support and assistance to our crowd-sourced driver partners and internal teams.

Works well in a fast-paced environment that is, at times, physically tasking
Demonstrate strong communication skills to effectively lead a shift.
Stand for extended periods, move boxes up and down, bend, and frequently lift objects weighing up to 50 lbs, ensuring physical readiness for the demands of the role.

Qualifications:

At least 1 year of previous experience in logistics, operations management, or a related field is preferred.
Owns a modern smartphone and can navigate apps on a smartphone daily.
Forklift certification and/or experience operating box trucks is preferred.
Proficiency in technology platforms and tools relevant to logistics operations.
Strong problem-solving skills and the ability to thrive in a fast-paced, physically demanding environment.
Commitment to delivering exceptional experiences to team members and driver partners.
Ability to pass a comprehensive background check
Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.