Automation Engineer EMEA

Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our values & principles include: 

• We make our clients successful - we do what’s right for our customers, even when it makes our roles more challenging.
• We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.
• We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.
• We innovate to inspire - we value innovation in products, user experiences, and business practices.
• We collaborate to achieve more - we work as one team to achieve more than we would on our own.
• We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements

As Automation Engineer, you will serve as a technical expert responsible for ensuring outstanding customer support, giving product feedb Vack to our development teams, paving the way for delivering turnkey solutions in Europe, overseeing theXC in Berlin, and leading technical training sessions. 

Your mission is to guarantee exceptional customer satisfaction, and the successful deployment of turnkey projects while adhering to expectations and lead times.

More specifically the role includes but is not limited to:

Customer Support – Provide comprehensive support throughout the entire sales cycle, enhancing the overall customer experience including:

• Training: Conduct VAP, pre-sale, and post-sale training sessions covering technical onboarding, assembly training, maintenance, and technical support during equipment commissioning.

• Logistics and Operations: Proactively address logistics and delivery issues, acting as the primary liaison between operations, sales, and clients. Handle tasks such as order processing, follow-up, returns, and Zendesk administration.

• Remote Support: Engage with customers in Remote Support subscription calls, especially for VIP-level clients.

• Communication Management: Monitor phone calls and ensure proper routing within the organization. Collaborate with other departments to drive continuous improvement projects that enhance the customer experience.

• Process Optimization: Create and maintain a roadmap for continuous improvement, optimizing the end-to-end delivery process. Provide valuable feedback to relevant teams (Product, Applications, Sales, Marketing) to resolve issues and enhance future deliveries.

Integration: Forge and shape the future of the deployment division in EMEA by assuming the forefront position in commissioning turnkey solutions across Europe including:

• Project Management: Act as the project manager for the delivery and commissioning of complex equipment, facilitating collaboration between internal and external stakeholders.

• Pre-Sale Support: Assist in the pre-sale process by conducting testing and leveraging your product expertise.

• Turnkey Projects: Execute project management tasks and manage customer communications related to Vention’s turnkey projects.

• On-Site Deployment: Install, configure, deploy, and commission Vention’s turnkey projects at client sites, focusing on both hardware and software integration.

• Post-Commissioning Support: Take ownership of the initial post-commissioning support phase for clients, ensuring a smooth transition into regular operations.

• Documentation: Develop and refine documentation related to the delivery process, with the goal of eventually transferring execution responsibilities to different teams.

• Workspace Optimization: Ensure the efficient organization and functionality of the Berlin VXC Demo Room and the warehouse deployment zone to boost productivity.

Technical Expertise: Become a subject matter expert on Vention’s flagship products, mastering both the hardware and software components including:

• Automation System Design: Program, and validate automation systems according to client specifications, utilizing technologies such as Vention MachineMotion controller, Vention MachineLogic programming, Python, and robot programming.

• Robotics: Support Robot Applications and validate robot applications, including platforms like Fanuc, Doosan, Universal Robot, and EPSON.

• Automation Programming: Act as an expert in Vention's programming stack: MachineLogic, Python, Ethernet IP, and Low-Level Socket API.

• Application Engineering Support: Assist with ad hoc projects where required pending capacity.

• Mechanical/ Electrical/ Electronics/ Mechatronics, Robotics, Computer, Electro-mechanical or Industrial Engineering.
• You are proficient in German and English - another major European language is a plus
• Good overall computer skills with demonstrated ability in a programming language, preferably Python
• Relevant experience in system troubleshooting
• Experience with the Linux terminal is a pro
• You have strong communication skills, and it comes easy to you presenting to clients
• You are passionate about daily client interactions and mechanical design
• Willingness to travel 15% of the time

‍How We Take Care of You

• Flexible paid time off and remote work policies
• Complimentary beverages and snacks so that you are fueled and ready for your day
• Global comprehensive health plans so you feel your best
• Career growth opportunities. Your future matters.
• Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
• Time off to volunteer and give back to your community.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.

When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion. 

We’re passionate about helping you do your best work. Claim your seat and find out what you can do!

If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway! We are happy to chat and get to know you better while you can understand the role as well