Account Manager - job 3 of 10

As an Account Manager at Veolia North America, your primary responsibilities include managing relationships with high-value customers, engaging in consultative selling techniques, and advising clients on services related to waste management. You'll also develop account plans in Salesforce and collaborate with technical teams to onboard new accounts effectively.

To become an Account Manager at Veolia North America, a High School Diploma is required, along with preferred experience in science, mathematics, or business. You should possess at least 5 years of sales experience, particularly in customer relationship management and technical knowledge of waste transport and disposal.

The work environment for an Account Manager at Veolia North America is dynamic and collaborative. While the role involves significant time on the road, maintaining strong connectivity with the branch and other departments is essential. You'll need to establish cooperative working relationships with colleagues to effectively manage customer issues.

Veolia North America provides a robust benefits package for its Account Managers, including health, dental, and vision insurance, paid time off, and the option to participate in a 401(k) retirement plan. These benefits are designed to support your health and financial well-being.

As an Account Manager at Veolia North America, you play a vital role in promoting sustainable practices. By managing customer accounts and delivering efficient waste management solutions, you help clients optimize their operations, reduce waste, and embrace more environmentally friendly practices.

In managing customer accounts, I focus on building strong relationships with clients by understanding their needs and providing tailored solutions that meet their objectives. Utilizing CRM systems like Salesforce, I keep detailed records of interactions and account plans to ensure goals are met effectively.

I approach consultative selling by first identifying the customer's pain points and understanding their business challenges. I then tailor my recommendations based on their specific needs, providing solutions that are both effective and beneficial for the customer.

For customer retention, I prioritize regular communication and follow-ups to ensure client satisfaction. Additionally, I actively listen to feedback and work to resolve any concerns promptly, thus reinforcing customer trust and loyalty.

When handling objections, I remain calm and listen carefully to the client's concerns. I validate their feelings and provide evidence-based responses to address their reservations, often offering examples of past successes to build credibility.

In a previous role, I identified additional service needs for a key account after conducting a thorough analysis of their operations. By proposing and implementing a new waste solution that optimized their processes, I increased our share of their total spend by 30% over six months.

The most important factor in maintaining customer relationships is consistent communication. Keeping clients informed about new services, following up on feedback, and ensuring they feel valued are all paramount to fostering long-term loyalty.

I prioritize my accounts based on their value and potential for growth. By assessing the overall contribution of each account to our revenue and their needs for expansion, I can allocate my time and resources more effectively to maximize results.

I have gained comprehensive technical knowledge related to waste management through both formal education and hands-on experience. This includes understanding regulations, waste types, and the processes involved in safe disposal and recycling, which aids me in advising clients effectively.

Effective collaboration is achieved by establishing clear communication channels and actively participating in cross-departmental meetings. I make it a priority to involve necessary stakeholders early in the process to facilitate teamwork and ensure customer needs are met.

I am motivated by the opportunity to create positive impacts through sustainable practices. The ability to help businesses operate more efficiently while fostering environmental responsibility is both fulfilling and drives my passion for this role.