Job details

Director Customer Success Management, Americas East

Vercel, a Frontend Cloud company, is looking for a Director of Customer Success Management to lead a team of CSMs in delivering exceptional customer experiences and driving growth. This role involves managing metrics, hiring and mentoring team members, and collaborating cross-functionally.

Skills

5+ years of Customer Success experience in a SaaS company
Experience with SaaS customer activation strategies
Setting and managing KPIs and growth plans
Cross-functional engagement with Product and Engineering
Technical knowledge in application development and deployment

Responsibilities

Manage a team of CSMs to provide exceptional customer experiences
Set and analyze metrics to measure success
Hire and grow the CSM team
Use CS CRM to scale CSM function
Evaluate and improve processes and workflows
Coach CSM team and act as escalation point for dissatisfied customers
Collaborate with CSE managers for issue resolution
Forecast key CSM metrics and report to leadership team

Benefits

Great compensation package and stock options
Inclusive Healthcare Package
Mentorship and networking events
Flexible Time Off policy
Remote Friendly work environment
WFH budget for outfitting workspace

To read the complete job description, please click on the ‘Apply’ button

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CEO of Vercel

Guillermo Rauch

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By Vercel

Vercel Inc. functions as a software development firm. The company offers a framework that facilitates prerendering, static exporting, and seamless setup among other services, delivered through its open-source web application platform.

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