Job details

Senior Customer Success Manager, East

Vercel is looking for a Senior Customer Success Manager to drive greater business value for Enterprise customers, provide exceptional customer experience, align solutions with business strategies, and continuously deliver positive business outcomes.

Skills

Experience in B2B/SaaS with end-to-end post-sales for Developer Tools, Infrastructure, and/or Open Source products
Strong collaboration mindset and asynchronous remote work capabilities
Knowledge of CI/CD, deployment pipeline, and SDLC process
Demonstrable self-starter with positive attitude and solution-focused approach

Responsibilities

Manage a portfolio of Enterprise customers
Be a trusted product advisor aligning Vercel solutions with customer's business strategy
Drive incremental value through training and adoption of best practices
Maintain high levels of customer engagement and satisfaction
Facilitate Executive Business Reviews and identify expansion opportunities

Benefits

Great compensation package and stock options
Inclusive Healthcare Package
Learn and Grow opportunities with mentorship and skill-building events
Flexible Time Off policy and paid holidays
Remote Friendly work environment with global teammates

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CEO of Vercel

Guillermo Rauch

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By Vercel

Vercel Inc. functions as a software development firm. The company offers a framework that facilitates prerendering, static exporting, and seamless setup among other services, delivered through its open-source web application platform.

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