Job details

Verification Specialist

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Verification Specialist works within a high-volume call center environment. They are responsible for contacting educational institutions, licensing boards, and employers/references to verify education, licenses, certifications, and employment, as well as conduct performance interviews. This requires familiarity with computer systems, processes, and shortcuts, as well as strong customer service skills.

Responsibilities

Work within a queue to:
Make a high volume of calls to verify information provided
Send emails, faxes and other written communication to applicants, third-party entities, and internal stakeholders
Receive and enter data into the system according to established protocols
Follow scripts and guided call path within proprietary software
Maintain established performance metrics including calls per hour and quality
Adhere to established processes and procedures
Adhere to confidentiality guidelines and legal compliance regulations as required
Escalate orders as appropriate

Qualifications

High School Diploma or equivalent
1-2 years of work experience
Strong verbal & written communication skills
Strong customer service, phone, and Internet research skills
Able to read from a script and type notes at the same time
Able to work in a high production environment meeting assigned quotas
Minimum 40 wpm typing with accuracy
Knowledge of Microsoft Office (Outlook required) (Office 365 preferred), Internet, and ability to learn new technology
Previous experience using proprietary software (preferred)
Ability to foster communication across departments
Ability to work independently and with minimal supervision
Multilingual preferred

The hour wage for this position ranges from $14.00 - $15.00. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate Background Glassdoor Company Review

3.4