Mandarin Bilingual Sales Outreach Specialist (Remote)

Nice to meet you, we’re Vesta Healthcare.
Vesta Healthcare is a specialized medical group dedicated to enhancing the lives of individuals with long-term home care needs. By collaborating closely with caregivers and leveraging innovative technology, Vesta transforms the home into a comprehensive care setting.  Named after the Roman Goddess of home, hearth, and family, Vesta Healthcare offers caregivers, patients, and family members personalized support and guidance through a dedicated clinical team, ensuring that care recipients receive the highest quality care in the comfort of their own homes.

We’re looking to grow our team with…
Someone who greatly enjoys speaking with and educating older adults and strives to achieve growth-oriented targets. 

What you will accomplish:

• Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish
• Manage a call list to effectively educate target members and their care teams on the benefits of the Vesta Healthcare program
• Coordinate with members, caregivers, and family to obtain program consent 
• Collaborate with the Vesta Healthcare Clinical Team in scheduling of virtual visits to onboard new members and their caregivers to the program
• Successfully manage responsibilities with consistent performance of all KPIs
• Function within the timeframes of a fast-paced startup in the healthcare environment
• Performs other duties as required or assigned

We are seeking a compassionate and driven individual who has:

• Fluency in Mandarin and English (required)        
• 2-3 years of inside sales or outbound telephonic sales (required)
• Comfortable being on the phone throughout the day (minimum 80-120 calls per day) (required)
• An internet speed of 20Mbps minimum with speed test proof to be submitted upon hire (required)
• The ability to understand and articulate the benefits of our program 
• The ability to exercise judgment independently and voice noticeable issues or trends
• Strong verbal and written communication skills; is able to communicate professionally with members and care teams
• Strong problem solving skills; able to identify problems and escalate when appropriate
• Excellent organizational skills and ability to multitask
• A strong proficiency in computer software navigation
• Ability to perform duties as assigned or requested in a remote setting with minimal oversight
• Comfort in a dynamic and always evolving environment

In addition to improving the quality of life for caregivers and care recipients, we also offer:

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health 
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently

Pay range is $50,000 annually plus commission. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.)

We look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home! If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.