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Job details

Manager, Service Center

Vestwell is a rapidly growing FinTech company focused on revolutionizing retirement savings for small businesses. They are seeking a Manager for their client-facing team who is passionate about their mission.

Skills

  • Leadership in call center environment.
  • Customer service focus.
  • Excellent communication skills.
  • Proficiency in Microsoft Excel and Google Sheets.

Responsibilities

  • Manage the day to day operation of the Service Center.
  • Lead a world class omni-channel service center operation.
  • Hire qualified associates and establish process for management.
  • Forecast required headcount based on service needs.
  • Manage client expectations and ensure collaboration with internal parties.

Education

  • Bachelor’s degree or equivalent work experience.

Benefits

  • Competitive health coverage.
  • Open vacation policy.
  • Flexible remote-hybrid office policy.
  • 401(k) plan.
To read the complete job description, please click on the ‘Apply’ button
Vestwell (NY) Glassdoor Company Review
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CEO of Vestwell (NY)
Vestwell (NY) CEO photo
Aaron Schumm
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Vestwell provides every employee in America with access to a retirement account by removing the friction points financial advisors and companies have in establishing and maintaining defined contribution & benefit programs. We look out for everyon...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $85,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 10, 2024

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