Job details

Manager, Service Center

Vestwell is a rapidly growing FinTech company focused on revolutionizing retirement savings for small businesses. They are seeking a Manager for their client-facing team who is passionate about their mission.

Skills

Leadership in call center environment.
Customer service focus.
Excellent communication skills.
Proficiency in Microsoft Excel and Google Sheets.

Responsibilities

Manage the day to day operation of the Service Center.
Lead a world class omni-channel service center operation.
Hire qualified associates and establish process for management.
Forecast required headcount based on service needs.
Manage client expectations and ensure collaboration with internal parties.

Education

Bachelor’s degree or equivalent work experience.

Benefits

Competitive health coverage.
Open vacation policy.
Flexible remote-hybrid office policy.
401(k) plan.

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Vestwell (NY) Glassdoor Company Review

4.1

Vestwell (NY) DE&I Review

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CEO of Vestwell (NY)

Aaron Schumm

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By Vestwell (NY)

Vestwell provides every employee in America with access to a retirement account by removing the friction points financial advisors and companies have in establishing and maintaining defined contribution & benefit programs. We look out for everyon...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE