Job details
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Associate Product Support Engineer
Petvisor is seeking an Associate Product Support Engineer to provide technical support for PetDesk products, focusing on delivering an excellent customer experience.
Skills
- Technical support experience
- Strong communication skills
- Problem-solving abilities
- Experience with support ticketing systems
Responsibilities
- Respond to product inquiries via Freshdesk tickets, live chat, and phone calls
- Investigate and resolve technical issues
- Support colleagues to resolve queries and achieve quality standards
- Advocate for customers internally and influence product changes
Benefits
- Medical Support for hospitalization and outpatient services
- Discretionary economic relief incentive bonus
- Flexible time off
- Annual stipend for learning and development
To read the complete job description, please click on the ‘Apply’ button
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Digitally connecting vets with their clients.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$50,000/yr - $60,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 13, 2024
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