Job details

Associate Product Support Engineer

Petvisor is seeking an Associate Product Support Engineer to provide technical support for PetDesk products, focusing on delivering an excellent customer experience.

Skills

Technical support experience
Strong communication skills
Problem-solving abilities
Experience with support ticketing systems

Responsibilities

Respond to product inquiries via Freshdesk tickets, live chat, and phone calls
Investigate and resolve technical issues
Support colleagues to resolve queries and achieve quality standards
Advocate for customers internally and influence product changes

Benefits

Medical Support for hospitalization and outpatient services
Discretionary economic relief incentive bonus
Flexible time off
Annual stipend for learning and development

To read the complete job description, please click on the ‘Apply’ button

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By Vetstoria

Digitally connecting vets with their clients.

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Software Development

TEAM SIZE

51-200

LOCATION

Hybrid, based in London, United Kingdom

SALARY RANGE

$50,000/yr - $60,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

August 13, 2024

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