Via is transforming transportation worldwide and seeking a Field Operations Manager to enhance operations using innovative technology. The role requires managing daily operations while ensuring continuous service improvement and growth.
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Skills
Project management
Operational processes
Customer service
Team management
Communication skills
Responsibilities
Ensure operational excellence and customer experience
Oversee in-person operations
Manage driver supply and vehicle service
Prioritize operational issues and implement solutions
Respond to driver feedback and customer issues
Collaborate with teams to scale operational processes
Analyze metrics to identify inefficiencies
Education
Bachelor’s degree preferred
Benefits
Free medical plans
401K matching
Generous benefits package
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