Vice President - Customer Success (Hybrid)

Responsibilities:

• Build and manage a high performing Customer Success team that empathizes with customer and appreciates the importance of high customer experience
• Participate in the team definition, hiring, retention, and growth, and evangelize and inspire the team to execute and deliver high-quality products with speed
• Develop the strategic direction of the Customer Success organization, working with other organizations like Sales, Support and Professional Services
• Design customer success roadmap to strategically engage, retain, and scale the client base globally
• Be a trusted advisor to customers and build relationships with Customer's C-Level for aligning Customer's vision and key KPIs with LeenaAI’s Continuous Value Delivery Framework
• Work closely with product team to share customer usage insights that guide product backlog and effectively leverage the enhancements to drive customer success
• Deliver meaningful insights from customer engagement, feedback sand usage patterns to bring about organization change
• Drive customer success to continuously increase lifetime customer value, retain customers and ensure high satisfaction and customer loyalty

Requirements:

• 10+ years of experience in Account Management, Operations management, and Customer support at technology companies. Preferable from B2B SaaS companies.
• Has experience in leading Customer Success, Delivery, and Support function in a leadership capacity
• Has experience of working with Global Customers
• Strong Negotiation Skills and should have handled complex software and large deal size
• Excellent strategic thinking and results orientation
• Has experience of leading large teams with hands on experience in refactoring business processes for higher efficiency and customer delight.
• Experience designing and implementing scalable solutions and driving large-scale change through inspirational leadership, and with the end customer in mind
• Ability to thrive in an ambiguous and fast-paced environment with limited direction, balance competing priorities, and manage several time-sensitive projects at once

Benefits

• Flexible work hours.
• Hybrid setup
• Work station pay
• Performance Bonus
• Unlimited Leaves
• Health Insurance