Vice President, Customer Success and Professional Services

What we're looking for

We are looking for a results-oriented and customer-focused leader who will own the strategy and delivery of global customer success and professional services. You will define how customers achieve success including usage, onboarding, adoption and renewal. Reporting to the Chief Customer Officer, you will own and guide world-class customer advocacy and account growth.

You will

• Develop and execute a customer success strategy that aligns with the company's goals and objectives
• Build and manage a high-performing teams that deliver exceptional results
• Establish and maintain relationships with key stakeholders across the customer's organization, including C-level executives
• Monitor and analyze customer usage patterns and feedback to identify opportunities for growth and improvement
• Develop and implement processes and procedures to ensure that customer needs are met and exceeded
• Lead the professional services team to ensure that they are delivering high-quality, timely, and effective services to our customers
• Work closely with the sales team to ensure that new customers are onboarded effectively and efficiently
• Develop and manage the customer success budget to ensure that resources are being utilized effectively
• Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints

You have

• Deep passion for people and a desire to work in a vibrant culture
• 10+ years of experience in customer success or professional services, with a proven track record of success
• Excellent leadership skills with experience managing high-performing teams
• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
• Experience working in a SaaS environment is highly desirable
• Bachelor's degree in a relevant field is required, and a Master's degree is preferred

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

The base pay provided for this position ranges from $257,125/year - $347,875/year depending on geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses, commissions, and/or equity may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

In addition, we've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, and our annual holiday refresh.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

#LI-remote