Vice President, Network Policy & Standards

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

The Global Policy & Standards team develops policy (rules), specifications, and data quality programs to govern American Express products and capabilities, to protect the brand, and to ensure compliance with legal and regulatory requirements across Network Partners, Merchants, and Third-Party Providers.

The VP, Network Policy & Standards is an influential role that works across the American Express enterprise and collaborates with internal and external stakeholders and senior leaders to deliver Network policy, specifications, and data quality programs in support of strategic business goals.

Key Responsibilities:

• Define What Winning Looks Like: Develop a vision and strategy to develop and optimize Network policies and standards to address a constantly evolving external payments landscape. Build a multi-year plan based on emerging payments innovation and business value assessment.
• Drive Results: Lead all aspects of the end-to-end process to deliver policy and specifications including intake, prioritization, road-mapping, proposal development, governance approval, documentation updates, publishing, and socializing policy and standards for the American Express Global Network.
• Build a Diverse and Inclusive Team: Cultivate a culture of inclusivity, empowerment, growth, and innovation for a global team of ~25 colleagues. Recognize and emphasize strengths, actively support individual development by providing timely positive and constructive behavioral feedback.
• Make Collaboration Essential: Engage with internal customers globally to assess and understand their needs, socialize roadmaps, and share industry insights.
• Lead with an External Perspective: Anticipate and proactively identify opportunities to keep American Express competitive based on new and innovative payment strategy in the global market. Adjusting quickly as the market evolves.

Qualifications:

• Extensive experience and passion for the payments industry, understanding of global payments landscape including digital and emerging payment models.
• Understanding of applicability and experience in working with Network operating rules/policies.
• Success working in a large, highly-matrixed, global and sophisticated organization.
• Comfort with solving ambiguous problems and constantly evolving needs, flexible, adaptable, and resilient.
• Experience working within formal governance processes yet energized by driving continual improvement.
• Courageous leadership, agile, transformative approach, excitement in questioning status quo, and innovative mind-set.
• Skilled in collaboration with varied teams from Product to Legal to Technology, including listening to understand, analyzing inputs, building business cases, creating recommendations, and influencing for buy-in.
• Industry leader with vision, active participant in broad payment industry forums a plus.
• Strong, engaging communication skills and ability to effectively interact with executive leadership as well as key partners and global teams.
• 10+ years in inspiring teams, leading by example, coaching, mentoring, developing successful teams, and creating a culture of curiosity.
• 15+ years of experience in the payments industry preferred.
• Bachelor’s degree required, MBA a plus.

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for this position.