Vice President, Senior Experience Manager - BlackRock Advisor Center

About this role

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

We believe the future of fund distribution is digital. As digital adoption skyrockets around the world, we have an outstanding opportunity to shape how the investment industry will evolve. We are on a mission to simplify and democratize the ability to make better investment decisions, by delivering BlackRock’s insights and products through delightful digital experiences. Are you with us?

We are building out an Experience Management function, and we’re looking for a senior experience manager to oversee our key US site for our advisor audience and to activate on this opportunity.

The role

• Be the first point of contact for our business stakeholders for our Advisor Center site
• Manage overall site health including but not limited to user journeys, content & pages for consistency and broken links
• Establish a content operating model while ensuring awareness of global firm activities and priorities
• Handle sign-in related issues between client-facing Advisor services group and Web platform team
• Coordinate with global publishing group to ensure smooth operational model, high publishing standards and that issues are being raised and resolved on the site
• Deliver site reports leveraging the Marketing Measurement Framework
• Oversee strategic topics such as accessibility, SEO and page performance and coordinate with relevant teams to ensure we are performant, compliant and meeting the highest standards
• Ensure urgent updates are made to site in fast market moments e.g. Geopolitical crises

Essential skills / experience

• Several years’ experience overseeing experience for awesome digital products and propositions, ensuring experience is delightful for clients throughout the product lifecycle
• Excellent written and verbal communication skills with ability to build excitement and consensus among the core team, our partner groups and executive management
• Ability to take complex customer and business problems, break them down in a clear, structured way and build novel, creative solutions that solve business and client needs
• Experience with using agile to build a transparent, inclusive and focused environment for teams to deliver their best work
• Proven track record driving an initiative to completion, making informed trade-offs as new information emerges and sweating the last 5% of the details that make a product our users love and our team is proud of
• Supremely organized and able to prioritize your time to have the greatest impact on the team and on our initiatives
• Skilled at working effectively with cross functional teams in a matrix organization
• Flexible, collaborative, empathetic leader who doesn’t mind getting hands on when required to help the team
• Curiosity for our business, clients and mission

For New York City only: The salary range for this position is $142,500 – $190,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.