Senior Program Manager

ABOUT VILLAGEREACH 

VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive.  We develop solutions that improve equity and access to primary health care.  This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached.  Radical collaboration with governments, the private sector and other partners strengthen our ability to scale and sustain these solutions. Our work increases access to quality health care for more than 79 million people in Africa. VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique.  

Summary 

The government of Côte d'Ivoire (CDI) aims to increase the modern contraceptive prevalence rate from 22.5% in 2020 to 30% by 2030. However, many challenges remain, including the issue of availability of products at service delivery points. A pilot phase of free provision of FP services was launched in the Agneby-Tiassa region and demonstrated a significant increase in the use of FP services in a context of constant availability of contraceptive products, with a 52% growth in the number of new acceptants of FP methods from September 2021 to May 2023.  

To replicate and extend the results of this pilot project to a larger number of health districts, particularly with regard to the availability of contraceptive products at service delivery points, VillageReach is recruiting a Senior Program Manager to support this work. 

The Senior Program Manager will work closely with the Country Lead and VillageReach’s Global Technical Team (GTT), in coordinating and providing oversight of the project. They will mentor and coach the focal points on the implementation of the project. They will conduct supervision in the implementation of all interventions to ensure quality assurance.  The Senior Program Manager will report to the Country Lead.  

Essential Duties and Responsibilities include the following: 

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time. 

Key roles and Responsibilities 

• Provide technical leadership for the project and ensure the efficient implementation of project supply chain activities and the timely reporting of those activities   

•  Provide technical assistance to MoH staff (DAP, PNSME, NPSP) on the supply chain optimization of family planning products  

• Attend technical meetings with MoH, donors and other technical partners  

• Collaborate with the Country Lead in resource mobilization efforts  

• Contribute to a knowledge management system where the donor vision and government values permeate through our clients to reach beneficiary communities, and the learning from grassroots and countries is documented and shared to influence new programming at national levels.  

• Manage and mentor the project team and consultants 

• Fostering the growth of a data driven environment with a focus on impact and develop a measurable technical strategy related to supply chain and execute a project results framework, performance monitoring plan, and a result and learning dissemination plan.  

Other Activities:  

• Assist in writing publications of results; this could be in the form of reports, journal articles, abstracts, presentations, website blogs, etc.  

• Any other responsibilities that may be assigned to you from time to time by the Country Lead and The Global Technical Team Director and/or the Supply chain Director. Please note that duties, responsibilities, and priorities may change at any time, so it is important to maintain flexibility and an open mind.  

COMPETENCIES: 

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done they are grouped into three strategic areas: Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document. 

Achieving Great Results: 

1. Risk Taking and Innovation 

• Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness. 

2. Business Judgement 

• Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.  

2. Building Strong Teams 

• Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission. 

Setting Direction: 

4. Compelling Communication 

• Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener.   

5. Resilient Self Leadership 

• Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability. 

6. Stewardship and Personal Alignment 

• Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability. 

Bringing Others with You: 

7. Influencing Leadership 

• Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure. 

8. Radical Partnership 

• Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness. 

9. Cultivates a Growth Mindset 

• Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities. 

10. Cultural Intelligence and Inclusion 

• Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one’s own behavior. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Supervisory Responsibilities:  

This position has supervisory responsibilities. 

Education & Experience:  

The ideal candidate will have the following professional qualifications and personal characteristics:  

• Master’s/ Bachelor’s degree in Supply Chain Management, Public Health, Development Studies, or relevant field of study 
• Minimum of 7 years of relevant Program Management work experience related to public health programs; experience with health supply chain programs strongly preferred 
• Demonstrated ability to build and maintain relationships with senior-level colleagues, particularly interacting productively, proactively, and comfortably with government agencies, NGOs, private sector groups, donors and other technical partners 
• A passion for building teams, coaching, and building capacity both internally and externally.  
• A strong commitment to sharing especially supply chain related knowledge, documenting experiences, supporting creative initiatives 
• Strong computer skills including MS Word, Excel, PowerPoint, Outlook and web-based data collection, etc. 
• Experience or knowledge of eSIGL, mSupply and DIHS2 software  
• Strong organizational and planning skills, and superior attention to detail 
• Excellent writing skills, particularly aimed at technical report writing 
• Experience working closely with government ministries on complex projects preferred 
• Experience working in program with Ministry of Health entities (Health Program, DAP-CI, NPSP-CI, DIS, DIS-D, DDS, DRS) 
• Experience working in National Health Supply Chain projects preferred  

Other Qualifications:  

• Excellent written and verbal communication in French and English.  
• Ability to work collaboratively and collegiality in a small and geographically dispersed team.  
• Ability to be self-directed, prioritize and perform multiple tasks, and problem-solve independently.  
• Comfortable in a fast-paced technical environment.  
• Respectful of people of diverse cultural, ethnic and economic backgrounds. 

Environment and Physical Demands: 

VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our USA office and our Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday. 

COMMITMENT TO DIVERSITY & INCLUSION: 

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce. 

APPLICATION INFORMATION:  

This hire is dependent on the availability of funding and necessary approvals. Resumes will be reviewed on a rolling basis until filled. This position is aimed at starting November 4th 2024. To apply, please submit your resume and a cover letter, to our online portal: http://www.villagereach.org/join-us/ 

Hiring Process: 

The hiring process will include the following steps: 

1. Review submitted applications 

1. Conduct 20–30-minute screening interviews for shortlisted candidates 

1. Conduct skills and value-based interviews for 3-5 candidates. 

1. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview. 

1. Conduct final interview if necessary  

1. Request references  

1. Make offer   

1. Conduct background check 

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3. 

Safeguarding: 

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct. All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures. 

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. The pay range for this position is $77,600 to $103,400. We hire people into the established range based on one’s experience and education and consider internal equity. We do not inquire about salary history.