About Us

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits 

We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do. 

The ideal candidate for Virtuous embodies our values by:

• Asking questions with a spirit of curiosity

• Giving feedback freely with candor & grace, welcoming it in return

• Displaying a passion for philanthropy and technology 

• Serving with joy. Everyone is willing to make the coffee!

• Celebrating the wins & milestones of others 

• Assuming good intent & demonstrating trust in others 

• Pursuing relationships with people different from themselves & creates space to be human

Find our core values & more here.

Candidates local to Phoenix, AZ will be prioritized at this time

Position Overview
We are looking for a skilled Payments Migration Specialist to manage and streamline the migration of payment tokens to, from, and within the Virtuous platform. This role requires a detail-oriented individual with strong communication and project management skills, ideally with experience in the online payment industry. The ideal candidate will have a keen eye for detail, exceptional organizational abilities, and a proactive approach to problem-solving.

Responsibilities

Migration Expertise: Develop deep understanding and expertise in migrating payment data to, from, and within the Virtuous Payments platform, ensuring seamless and efficient transitions.

Customer Support: Provide high-quality responses to customer inquiries related to token migrations and our payment processing solution, while maintaining a high standard of service.

Critical Thinking: Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. Proactively seek out information, leverage problem-solving skills to identify and offer inventive workarounds in dynamic and challenging situations.

Liaison Role: Serve as the primary point of contact for credit card token migrations, collaborating closely with existing and prospective Virtuous users, third-party processors, and internal teams.

Security and Compliance: Ensure that all data handling processes comply with top-tier security and compliance standards, safeguarding sensitive information throughout the migration process.

Documentation and Solutions: Propose, demonstrate, and document solutions effectively, ensuring clear communication with both technical and non-technical stakeholders.

Organizational Skills: Manage multiple migration efforts simultaneously, demonstrating exceptional organizational and time management skills to meet deadlines and project goals.

You Must Have

Industry Experience: Previous experience in the online payment industry, preferably in a B2B SaaS environment.

Communication Skills: Strong written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.

Technical Proficiency: Proficient in Excel and Google Sheets, or strong skills in Microsoft Office (Word, Excel, PowerPoint). Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc.

Detail Orientation: Self-driven, detail-oriented, and capable of proposing, demonstrating, and documenting solutions effectively.

Organizational Ability: Excellent organizational and time management skills, with a proven track record of balancing multiple projects.

What We Offer

• Market competitive pay leveraging Carta data

• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

• We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO

• Supportive time off including paid volunteer days and company holidays

• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

• We pride ourselves on Community and host exciting company outings and events.