Senior Account Executive - Commercial (Hospitality)

Winner of Best Places to Work in Insurance seven years in a row, Virtus is looking for innovative individuals to join our fast-paced, rapidly growing team. Virtus is a next generation insurance consulting firm that focuses on middle market clients in a variety of lines of coverage. With locations in Kansas City, Memphis, Chicago, Ft. Collins, St. Louis, Dallas, and Austin, our team has a national scope and with a sophisticated client base that thrives on new ideas and our consultative approach. We're shaking up a tired insurance industry and creating something better: an experience that empowers our people to evolve, take smart risks, and face the future boldly.

The Kemmons Wilson Insurance Group (KWIG) was welcomed to the Virtus family in July of 2022, as a part of our continued emphasis on specialization and to further our focus on attracting and developing world class insurance talent. 

The Senior Account Executive role presents an opportunity to join one of the fastest growing firms in the industry and plays a significant role in the continued evolution of our highly successful Hospitality Practice. The Senior Account Executive is the technical Insurance expert and tower strategist of their respective Book of Business. Responsible for being the quarterback of the team, this person will have extensive interactions with both client and producer, in addition to leading their client success team toward greatness. 

The Ideal Candidate: 

•Lives the Virtus Core Values – brings their A game and a great attitude each day.

•Is a detailed, organization guru that thrives on juggling multiple responsibilities at any given time to meet the needs of our clients.  

•Exudes confidence as a self-starter; has a natural ability to problem solve and find answers without much direction.  

•Recognizes this role is people facing; must have strong interpersonal skills and a customer service mindset.

•Has an ambitious, entrepreneurial spirit – we are a well-funded, growth stage start-up and everyone must roll up their sleeves to take us to the next level!

Essential Duties and Responsibilities:

•Create and drive client strategy. 

•Acquire and develop deep understanding of client’s business model and specific risk profile including tolerance to risk retention.

•Develop strong client relationships and provide clients with exceptional and consultative risk management experience.

•Identify client exposure to risk/loss and provide strategy to avoid loss through a variety of means including insurance risk transfer.

•Create detailed service plans driven by client goals, strategies, and business model.

•Develop marketing plans to include creation of insurance specifications, timelines, and complete market selections.

•Ability to quickly gain trust and negotiate skillfully in difficult situations both internally and externally.

•Assists with new business opportunities Including RFP. 

•Understand, create, and implement insurance concepts and programs. 

•Create, cultivate, and sustain carrier relationships.

•Proactive awareness and understanding of market changes, judicial and legislative outcomes, and new/changed market products. 

•Oversee invoicing and coordinates between client and accounting to fully process; follows up on receivables for assigned clients, ensuring timely collections. 

•Ensure that account data supports the integrity of company accounting and tracking systems. 

•Act with responsiveness, urgency, and professionalism in all client interactions.  

•Lead and coordinate service teams. Provide technical insurance expertise to team members and clients. 

•Explain complex insurance concepts in an easy and relatable manner.

•Articulate and deploy Virtus services to prospective and existing clients including cross-sell opportunities.

•Assists with team with additional training, questions, escalations, etc.

•Other tasks as needed and assigned. 

Education, Experience & Skills: 

•Bachelor’s degree in business administration or related field and/or years of experience equivalent; MBA a plus.

•5+ years of previous related Property and Casualty insurance experience required. 

•2+ years of experience independently managing a large, complex book of business in a similar Account Executive role required.  

•Experience creating complex and large hospitality risk management and insurance programs. 

•Experience evaluating and placing management liability, cyber, professional liability, and other specialty coverages.

•Active Property & Casualty license required. 

•CPCU and other professional and insurance designations preferred. 

•Must have familiarity and good working knowledge of various Microsoft software applications (Excel), Agency Management Systems, and the ability to learn new software systems.

•Demonstrated strong organizational and project management skills required.

•Excellent public speaking skills required. 

•Position requires direct communication with clients; therefore, strong written and oral communication skills, with a commitment to impeccable customer service are required. 

•Ability to utilize all resources available to find answers for client inquiries and fully resolve any insurance related issues is required. 

•Ability to work in a fast-paced, team environment that is constantly evolving with minimal instruction. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close and distance vision.

Travel:

15-20%, based on client and team needs. 

Location:

Can be onsite or hybrid, preferably near the Virtus Memphis office location. Relocation package available. 

Why Virtus? 

Virtus has a strong culture anchored by our Core Values: Better Tomorrow, Fearless Pursuit and One Virtus. This creates an environment of teamwork, excellence, and continuous improvement. Employees and their families enjoy great benefits including health/401(k)/dental/vision and unlimited PTO, among other progressive perks. 

Virtus is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees– so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds, and identities. Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the recruitment process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

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