Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
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Visa is seeking a Client Experience Senior Director within the Visa Direct Product organization. This leader will play a crucial role in developing and implementing strategies to enhance customer satisfaction and accelerate time to revenue. A primary responsibility of this role is to cultivate a customer-centric culture within the Visa Direct organization, ensuring that every decision and strategy is guided by the needs and expectations of our clients.
In this role, the Client Experience Senior Director will design and implement strategies to improve the client experience. This requires a deep understanding of the client journey, mapping out every touchpoint from the onboarding process, integration and testing experience to product launch and handover to the client services team. The role holder will provide clear strategic product direction based on Visa Direct priorities, drive initiatives, and partner with sales leaders to accelerate revenue growth. Additionally, they will attract, develop, and retain next-generation leadership and talent.
The individual will collaborate closely with key stakeholders across the organization, including Technology, Sales, Operations, and Compliance Risk, to build a best-in-class customer experience.
Responsibilities:
So, what do we expect of you, day to day?
Key Capabilities:
Personal Characteristics:
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 181,100.00 to 283,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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