Director, Channel Partner Enablement - job 14 of 20

As the Director, Channel Partner Enablement at Visa, you will be responsible for building a robust partner enablement framework, steering the global channel partnerships enablement function, and developing a VAS-wide Channel Partner strategy. You'll engage with various stakeholders to identify challenges in channel selling and create solutions to overcome them, all while designing comprehensive toolkit and infrastructure to promote channel partner engagement.

Candidates for the Director, Channel Partner Enablement position at Visa should possess strong program design and management skills, experience in building governance models for large-scale businesses, and change management capabilities. A proven track record in stakeholder engagement and relationship building, along with analytical and operational model design skills at scale, are essential for successfully fulfilling the role.

The Director, Channel Partner Enablement plays a crucial role in driving Visa's growth by accelerating channel opportunities and supporting the creation of partner playbooks that target key priority markets. By building enabling tools and frameworks, this position helps to streamline channel partner engagement and unlock crucial market potential, effectively contributing to Visa's overall success.

This role operates in a hybrid work environment, where the expectation of days in the office will be determined by your Hiring Manager. As part of a newly established team at Visa, you'll navigate a fast-paced and often ambiguous landscape, bringing your high-energy and flexible attitude to tackle complex challenges and drive results.

To excel as a Director, Channel Partner Enablement at Visa, you should have demonstrable experience working at a global scale in complex environments. Proven success in programmatic operational functions and the ability to thrive in dynamic settings, along with experience conducting market analyses, will be vital for identifying opportunities and driving the growth of Visa's channel partnerships.

When answering this question, highlight specific examples of how you've successfully designed and implemented programs that cater to a global audience. Discuss any metrics or outcomes achieved, and illustrate your ability to adapt to diverse stakeholder needs across different markets.

Share your approach to relationship management, emphasizing open communication and understanding stakeholder concerns. Discuss methods you’ve employed to build rapport and collaboration among different teams, showcasing your interpersonal skills.

Talk about specific change management frameworks you’ve utilized in the past. Explain how you communicate changes, involve stakeholders, and monitor transitions to ensure continued project success. Concrete examples can enhance your response.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Describe the challenge, your action plan, and the positive results achieved. This demonstrates your problem-solving and critical-thinking capabilities.

Discuss the metrics and KPIs you believe are essential for measuring the success of an enablement framework. Share past experiences where you identified areas of improvement based on assessments, showcasing your analytical skills.

Share insights into the tools you have experience with that enhance collaboration and streamline workflow. Discuss processes that have improved efficiencies in past roles and how you've customized them to fit specific partner needs.

Explain your prioritization strategies, such as assessing urgency, potential impact, and alignment with overall business objectives. Share a scenario where you successfully navigated conflicting priorities and achieved positive results.

Highlight how you've conducted market analyses in the past, the tools you utilized, and the methodologies you applied to draw insights. Showcase how these analyses directly informed strategic decisions and initiatives.

Discuss your leadership style and techniques for fostering motivation, such as recognizing achievements, setting clear goals, and ensuring a supportive team culture. Providing specific examples can demonstrate your effective leadership.

Share your passion for Visa’s mission and how your skills align with it. Describe how your experience and strategies will directly support Visa’s goals in the context of channel partner enablement, emphasizing your commitment to driving growth.