Director, Product Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description 

The Director, Payment Processing is responsible for the strategy, commercialization, and delivery of Authorize.net products. This individual will have a deep understanding of the product line, a knowledge of how its components interact with the rest of Visa solutions, and the competitive landscape in the overall SMB payment solutions to articulate the future vision of the products. By working closely with Technology, Sales, Marketing, and other Product Managers across all Visa constituents, you will ensure the business fully supports the next generation of Authorize.Net product experience. 

The ideal candidate should have a passion for delivering the best product experience for the customers, demonstrate in-depth understanding of the overall SMB payment markets, and is technical savvy on latest payment and software technologies. They should be able to envision, design, test and deliver the appropriate customer-centric solutions that enable business growth for our clients. They should have a firm understanding of both the client (merchant) and consumer experience as it relates to the end to end payment solution space. Having a viewpoint that is built upon a solid understanding of how payment solutions and consumer expectations for online payments have evolved over the last decade will be central to their ability to succeed. 

Significant experience in delivering customer centric user experience and product strategy by working closely with technology and engineering teams is a critical qualification. They should have had ‘hands on’ experience developing, configuring and commercializing payment solutions that are designed for the SMB markets. The candidate must be a creative problem solver who works well in a highly collaborative environment, can bring structure to ideation teams, and has an ability to effectively communicate at all levels of the organization. The candidate must be able to demonstrate specific payment product expertise to both internal and external clients. Experience working with technical and product development teams in an agile environment will also be critical to achieving their goals. 

The Director will be responsible for establishing and executing strategic payment solution initiatives. They will report on the overall Authorize.Net product development progress to senior executives. They will also represent Authorize.Net directly with merchants and partners in strategic sales situations. They will ensure that the product vision, strategy and roadmaps are closely aligned and well-articulated to customers, prospects and partners, as well as internally within Visa.   

As a Director, Product Management, the candidate must have a proven history of managing a successful launch of a new product through phases of a product’s lifecycle – from concept through management and ultimately sunset- is essential. In addition to real-world experience and instinct, they should have the ability to leverage well-structured empirical models and financial artifacts to support their business plans and strategy. 

Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm while bridging fraud initiatives and client priorities are critical qualities for success. This person will focus on working not only internally to deliver breakthrough results, but also externally evangelizing those results to the global marketplace. Above all, this person must intrinsically be a champion for Authorize.net products and promote usage within the company and to global clients. This position may require occasional travel to client sites and Visa locations around the globe. 

RESPONSIBILITIES 

• Lead the product delivery for Authtorize.net products serving SMB merchants, acquirers, and technology partners. 

• Drive end-to-end product portfolio management including synthesizing market needs, product vision and strategy, roadmap creation, communication, and customer enablement. 

• Partner with technical leadership and product development teams in delivering new feature functionality to market. 

• Prioritize, plan and oversee new product introduction initiatives that support the business strategy and enable growth. 

• Manage product investment budgets and forecasts. Lead continuous product planning and portfolio management in support of global business strategy and operations. 

• Collaborate with global and regional leadership, as well as sales and business development functions to define go-to-market strategies and develop integrated global roadmaps. 

• Actively contribute to the vision for the future of the Acceptance Platform product portfolio and inspire customers, partners and employees. 

• Represent the business and product management in client engagements and industry events. Evangelize the value and differentiation of Payment Analytics and the broader Acceptance platform product portfolio within the payments ecosystem. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

BASIC QUALIFICATIONS AND SKILLS

• 15 or more years of work experience with a Bachelor’s Degree or at least 12 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 10 years of work experience with a PhD
• Experience evangelizing, marketing and commercializing products at scale.
• Specific industry experience in digital commerce and with responsibility for managing products including distribution across a variety of devices and implementation methods.
• Understanding payments landscape and ability to translate product strategy into executable plans.
• Exceedingly strong passion for shipping customer centric products

PREFERRED QUALIFICATIONS AND SKILLS

• 18 or more years of experience with a Bachelor’s Degree or 15 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 12+ years of experience,
• Versed in latest technologies for software development and extensive experience delivering large scale products and solutions with technical focus

• Able to build relationships and gain exposure to internal and external client leadership teams through demonstrating key domain expertise.
• In-depth knowledge of Authorize.net or similar products with the ability to identify potential synergies gained through partnership offerings, or market gaps.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.