Learning Experience Facilitator / Training Manager - Leadership & Professional Skills

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa University is changing the learning culture at Visa. We are a CEO supported start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Training Manager is a member of Visa University’s Global Learning Experience organization reporting to the Learning Experience Delivery Senior Manager in NA and is responsible for the efficient and effective delivery of a variety of training programs including professional skills, inclusion and diversity, onboarding and leadership for Visa employees. 

The ideal candidate is an individual leader with proven experience in delivering a variety of training programs to different audiences. This individual will be regularly facilitating and training and requires a high level of energy and passion to deliver to a variety of internal teams both in person and virtually to influence and impact Visa’s talent development both in NA and LAC. This role requires strong executive presence and extensive experience facilitating and consulting with executive-level learners. The Training Manager will also help train, certify and work with Visa University SME faculty to scale training delivery where possible. 

Visa University (VU) is Visa’s world-class learning and development organization. At VU, we seek to ignite curiosity, fuel learning, and propel growth for everyone, everywhere, every day. This Training Manager role will have the dynamic opportunity to join VU’s large global footprint, collaborate with professionals across the organization, partner directly with subject matter experts (SMEs), and delivery modern learning solutions that drive business impact and performance.

The ideal candidate will have demonstrated excellence in facilitation skills including communications, interpersonal intelligence, engagement as well as navigating complex and matrixed organizations, stakeholder management, and growth mindset for ongoing professional development. 

Responsibilities:

• Use extensive professional skills across a broad range of business subjects and be able to manage discussions with stakeholder audiences to provide maximum impact.
• Lead by example and role model a passion for best-in-class training delivery. Champion excellence in facilitation and knowledge competence.
• Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business.
• Effectively utilize training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement.
• Bring an innovative mindset to each delivery experience and champion new ideas and ways of delivering and engaging learners.
• Collaborate cross-functionally as needed to ensure training materials are updated and training is delivered as One Visa and aligned with common goals.
• Deliver training curriculum both in person and virtually, against a schedule that will meet learner demands and support organizational goals and priorities.
• Provide pre-class and follow-up support for learner queries as needed in a timely manner.
• Support online forums, communities and social media platforms that enable learner engagement and connection pre- or post-training sessions.
• Engage with the learner population to develop empathy and understanding.
• Identify on an ongoing basis potential learning gaps and/or needs of clients, partners and employees and ensure feedback cross functionally within Visa University.
• Engage cross functionally with subject matter experts to ensure staying on top of the latest information and developments in your domain areas.
• Collaborate, as SME and reviewer, with wider VU functions during content development and continuous improvement updates as needed.
• Ensure class evaluations are completed, and the highest standards are maintained based on management, stakeholder, and COE standards.
• Actively review the effectiveness and efficiency of deliveries for continuous improvement.
• Work with other facilitators as needed for cross-training purposes.
• Ability to learn new professional skills and leadership topics quickly and deliver effectively as assigned.
• Deliver training programs that incorporate the 3 Es (Education, Experience, and Exposure) to ensure a comprehensive and engaging learning experience for participants.
• Use AI tools to customize content, provide real-time feedback, and create adaptive learning experiences tailored to individual needs.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualification

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualification

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Extensive experience in training delivery, mainly professional and leadership skills including presentation and communication skills
• Passion for facilitation and providing the best learning experiences for learners
• Ability to deliver learning programs using single channel or blended approaches, including virtual and face-to-face instructor-led training, peer-to- peer learning and on-the-job learning
• Proven ability to increase learner engagement in course facilitation, social media and communities
• Ability to upskill on any given content in a limited time and confidence to come up with innovative ideas in delivery
• Strong communication (written and verbal) and consulting skills
• Strong stakeholder management, relationship management and influencing skills at all levels in an organization
• Comfortable with ambiguity and rapidly changing content and strategies
• Willingness and ability to travel as needed to deliver training globally

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $105,900.00 to $180,650.00 per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.