Manager, Site Reliability Engineering - job 9 of 22
Team Summary
The Visa Spend Clarity Operations and Infrastructure is a diverse multifaceted group. We care about site and data reliability, enabling Product Development efficiently to run and observe our systems and provide exceptional support our customers and product integrations.
Our team members are located across United States, Canada, England and New Zealand. We are on a path to enhance our operational robustness and scale to meet high growth demands.
What does a Reliability Engineer Manager do at Visa?
As a Manager of Site Reliability Engineering at Visa, you will oversee a team of Site Reliability Engineers (SREs) and Data Reliability Engineers responsible for all aspects of running our platform. You will drive technical excellence, ensure operational robustness, and scale our systems to meet high growth demands. This role offers the unique opportunity to work with Visa's large-scale systems and the latest technologies in infrastructure and generative AI. We are looking for a strategic leader who can foster a culture of reliability, innovation, and continuous improvement.
Essential Functions
- Leadership and Team Management: Lead and mentor a diverse team of SREs and Data Reliability Engineers, fostering a culture of collaboration, innovation, and excellence.
- Technical Strategy and Execution: Develop and execute strategies to enhance site and data reliability, ensuring alignment with Visa's reliability, security, and compliance standards. You will focus on overseeing the strategic implementation of automation and ensuring alignment with business objectives whilst having access to cutting-edge technologies and tools to drive innovation and efficiency.
- Operational Excellence: Oversee the implementation of best practices for system monitoring, incident response, and problem resolution to ensure high availability and performance.
- Collaboration and Communication: Work closely with engineering managers, product development teams, client services and other stakeholders to deliver value, eliminate toil, and support an engaging experience for our customers.
- Continuous Improvement: Use data-driven insights to learn from incidents, improve processes, and drive innovation in reliability practices. Leverage the latest advancements in generative AI to enhance system reliability and performance.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Average salary estimate
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As the Manager of Site Reliability Engineering at Visa in Ashburn, you'll be stepping into a role that’s at the intersection of technology and innovation. Our Visa Spend Clarity Operations and Infrastructure team is a dynamic and diverse group dedicated to ensuring the reliability of our systems and data. With team members spread across the globe, you’ll find yourself part of an international community committed to enhancing operational robustness as we scale to meet growing demands. In this role, you’ll lead a team of Site Reliability Engineers (SREs) and Data Reliability Engineers, who are at the forefront of managing our platform’s performance. You will cultivate a culture of excellence, driving strategic initiatives that not only uphold our security and compliance standards but also push the boundaries of technology and automation. Communication and collaboration are key, as you’ll work closely with a variety of stakeholders to streamline processes and enhance customer experiences. Plus, with the integration of cutting-edge technologies, including generative AI, your team will leverage data-driven insights to continuously improve our systems. If you’re an agile leader looking to make a significant impact in a role where every day brings unique challenges and opportunities for growth, then this hybrid position could be your perfect match!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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