Microsoft Dynamics CRM Architect (Hybrid/Onsite)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking an MS Dynamics CRM Architect to lead technology transformation initiatives for Client Services in Austin.

As a CRM architect, you will play a crucial role and be responsible for driving and supporting the Client Services transformation initiatives. The role will require collaborating with teams across various locations, ensuring the alignment of technology and business objective and key results (OKRs), and delivering technology-enabled solutions.

This role will be accountable for delivering modern, large-scale, complex services and products for the Global Client Services business. You are a trusted technology advisor and thought leader working with architects, DEV leads, test engineering leads, TPMs, product managers, security architects, and other partners across the organization in ensuring that what we build is secure, scalable, performant, and reliable. 

The position will be based in Austin, Texas with occasional light travel to be expected. This role will report to the Senior Director of Client Services.

• Lead large initiatives to architect, enhance, and build scalable CRM platform and products, in an agile development environment.

• Design CRM platform that is reliable, performant, and fault tolerant

• Ensure security, reliability, performance and cost effectiveness of the CRM platform

• Present technical solutions, capabilities, considerations, and features in business terms.

• Drive projects that require hands-on Microsoft Dynamics CRM knowledge and experience

• Drive solution and technical architecture discussions with product owners, engineers, and technical product managers to scale products to highly functional, secure, performant, and resilient platforms.

• Lead development teams on projects and be responsible for end-to-end execution of roadmap commitments.

• Excel in partnership with technical project managers, and product leaders on requirements workshops and grooming, and help define joint product/technology roadmap.

• Collaborate across engineering teams and leaders such as Operations and Infrastructure (O&I), Cybersecurity and platform teams.

• Own measurable functional, strategic and operational goals and priorities.

• Act decisively on continuous improvements to processes/tools for better developer efficiency and productivity.

• Able to work on multiple projects and initiatives with different/competing timelines and demands.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
•10 or more years of work experience with a Bachelor’s Degree or at least 8
years of work experience with an Advanced Degree (e.g. Masters/
MBA/JD/MD) or at least 3 years of work experience with a PhD
•12-15 years of hands-on experience in solutioning and implementing CRM
solutions (Sales or Service) with Microsoft Dynamics.
• Exposure and experience leading cross-functional technology initiatives
facilitating collaboration across Product and Technology organizations.
•Specialize in Dynamics 365 and Power Platform with a good understanding of
the overall Microsoft stack including Dynamics 365 Sales and Service CRM,
Azure and Microsoft 365.
•Deep functional and technical knowledge of Dynamics 365 CE including Sales,
Customer Service, Contact Centre, Project Operations and Copilot.
•Deep knowledge of Power Platform including Power Apps (Model Driven and
Canvas), Power Automate, Power Pages, Power Virtual Agents.
•Excellent communication skills with the ability to present complex ideas clearly
and concisely.
•Experience in setting and tracking technical goals, operational SLA/OLAs, and
KPIs.
•Excellent leadership and team building skills.
•Experience in navigating complex organizations to identify and meet business
and customer needs.
•Proficiency with Agile methodologies and software development lifecycle
principles.
•Proven experience delivering large-scale, highly available production software.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 160,600.00 to 232,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.