Product Manager - Visa Crypto Product - job 14 of 19

The Product Manager at Visa in the Crypto Product Team is responsible for supporting the delivery of tailored stablecoin and blockchain solutions. This includes managing specific platform features, engaging with clients to understand their needs, and authoring product requirement documents. The role also involves collaborating with key stakeholders across various departments, such as strategy, risk, and engineering, to ensure a successful product outcome.

To thrive in the Product Manager position at Visa's Crypto Product Team, candidates should possess expertise in Agile product management and have a passion for cryptocurrency. Candidates should also exhibit strong communication skills for engaging with both technical and business staff, along with the ability to build internal relationships across different teams for effective collaboration.

Visa's Tokenized Asset Platform (VTAP) enables banks and financial institutions to issue stablecoins on various public or private blockchains. The Product Manager will focus on integrating VTAP capabilities into Visa's product offerings, ensuring that partners can leverage these digital currencies effectively while meeting their operational needs.

A Product Manager within Visa's Crypto Product Team should stay updated on the latest developments in the cryptocurrency industry, including trends in regulatory environments, legal considerations regarding stablecoins, and the evolution of tokenized deposits and Central Bank Digital Currencies (CBDCs). This knowledge is crucial for adapting Visa's products to meet changing market demands.

The work environment for a Product Manager at Visa in San Francisco is hybrid, combining both in-office and remote work. The specific expectation for days in the office will be confirmed by the hiring manager, allowing for flexibility while also fostering strong collaboration among team members.

When prioritizing product features, I focus on aligning with strategic business goals, gathering input from stakeholders, and evaluating customer needs. I utilize methods such as the MoSCoW framework to categorize features by their importance and urgency, ensuring that we deliver maximum value to clients while also staying agile to adapt to market changes.

In a previous role, we faced a major delay due to unexpected technical challenges. I organized a series of cross-functional meetings to address these issues, prioritized our backlog, and facilitated open communication between engineering and business teams. This collaborative approach helped us re-align our strategy and ultimately deliver the product successfully.

I typically employ Scrum for Agile product development, as it allows for iterative progress and frequent stakeholder feedback. I work closely with the development team to hold regular stand-ups and sprint reviews, ensuring that we remain aligned with user needs and can pivot our approach quickly when necessary.

Managing stakeholder expectations requires clear communication and regular updates. I actively involve stakeholders in the product development process by providing them with insights through progress reports and demos. This transparency fosters trust and ensures that everyone is aware of timelines, risks, and changes in scope.

I utilize a combination of surveys, interviews, and usability testing sessions to gather customer feedback. Additionally, I analyze usage data and customer support tickets to identify pain points and opportunities for improvement. Engaging with users regularly helps to align our product with their expectations.

Success for a product is defined by meeting or exceeding the key performance indicators established during its planning phase. This may include user adoption rates, customer satisfaction scores, and revenue targets. I believe in continuously measuring these metrics to adapt our strategy and ensure ongoing success.

Market research is vital in my product management process as it informs us about competitive trends, customer needs, and potential gaps in the market. By staying informed through research, I can advocate for the most relevant features and position our product effectively within the marketplace.

In handling a disagreement, I prioritize open dialogue and active listening. I would invite the team member to share their perspective, ensuring that we both feel heard. From there, I look for common ground and aim to find a solution that meets our team objectives while maintaining a respectful working relationship.

To stay updated, I regularly follow industry publications, subscribe to newsletters, and participate in podcasts related to cryptocurrency and blockchain. Additionally, networking within industry events and online communities helps me gain insights from peers and stay ahead of emerging trends.

Creating a product requirements document begins with understanding stakeholder needs and the problem we aim to solve. I gather input from various teams and translate it into clear, concise requirements. Each requirement is accompanied by acceptance criteria to assist the engineering team in delivering the anticipated functionality.