Program Manager, Global Product Delivery - job 4 of 20

As a Program Manager, Global Product Delivery at Visa, you will execute global product projects, establish governance structures, lead cross-functional teams, and ensure seamless execution across various markets. Your role will involve managing stakeholders, reconciling competing priorities, and reporting on project progress to ensure successful outcomes that drive Visa's growth.

Candidates for the Program Manager position at Visa should possess strong leadership and project management skills, with a background in managing cross-functional teams and delivering complex projects. Familiarity with agile methodologies and experience in the payments industry are advantageous. Excellent communication and problem-solving skills are also essential to navigate the challenges of this role.

The Global Product Delivery team at Visa ensures project success by adopting best practices in project and program management, fostering collaboration among stakeholders, and maintaining clear communication on project status and outcomes. By leveraging a structured approach and agile methodologies, the team can quickly adapt to changing priorities and deliver on key objectives effectively.

The work culture for a Program Manager at Visa emphasizes teamwork, innovation, and accountability. As part of a passionate and diverse team, you will collaborate with others to drive the future of payments. Visa values meaningful relationships and quality outcomes, making it an exciting place to grow and evolve your career.

The Program Manager, Global Product Delivery role at Visa is a hybrid position, meaning that you will have the flexibility to work remotely while also collaborating in the office on designated days as agreed upon with your hiring manager.

In project management, I leverage methodologies such as Agile and Waterfall, depending on project requirements. Agile allows for flexibility and iterative progress, while Waterfall can be more structured for linear projects. I continuously assess the team's needs to apply the best approach.

One challenge involved tight deadlines and resource allocation constraints. By implementing daily stand-up meetings and prioritizing tasks, I was able to identify bottlenecks early, which allowed the team to adapt and meet deadlines successfully while ensuring quality.

I achieve effective communication through regular updates, shared project management tools, and establishing clear channels for feedback. Fostering a culture of openness encourages team members to voice concerns or insights, which improves collaboration.

To manage competing priorities, I prioritize tasks based on impact and deadlines while communicating transparently with stakeholders. Utilizing project management tools helps visualize priorities and enables the team to focus on what matters most.

Stakeholder engagement is critical; it ensures alignment of expectations, fosters collaboration, and gathers essential input. Managing stakeholders effectively leads to better resource support and smoother project execution, ultimately enhancing outcomes.

I measure project success through key performance indicators such as meeting deadlines, staying within budget, and achieving project scope goals. Gathering feedback from stakeholders after completion also provides insights into areas for improvement.

When changes in project scope arise, I initiate a change request process to assess impacts. Collaborating with stakeholders to understand their needs and adjusting plans accordingly ensures we remain aligned and responsive to necessary changes.

Building relationships starts with trust and consistent communication. I prioritize regular check-ins and feedback sessions, which has enabled me to understand stakeholder needs better and facilitate positive interactions that lead to successful project outcomes.

I typically use tools like JIRA for agile project management, Trello for visual task tracking, and Microsoft Teams for communication. These tools enhance collaboration, streamline workflows, and keep everyone informed about project statuses.

The most rewarding aspect is witnessing the positive impact projects have on the organization and its customers. Successfully leading a team through challenges and achieving significant outcomes reinforces my passion for this role and the value of teamwork.