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Senior Director - Site Reliability Engineering - job 19 of 21

Job Summary: As the Senior Director of Site Reliability Engineering (SRE), you will lead a team of SREs to ensure the highest level of performance and reliability of our services. You will be responsible for the end-to-end availability and performance of mission-critical services and building automation to prevent problem recurrence. The role requires a strategic leader who can create a vision for the SRE function and drive a culture of ‘automation first’ to improve the scalability and stability of our systems.

Essential Functions:

  • Lead and scale the SRE team, setting objectives and key results that align with the company’s strategic goals.

  • Develop and implement SRE policies, standards, and best practices for enterprise-wide systems.

  • Define standards for building reliable applications that are highly available and resilient.

  • Drive the adoption of a DevSecOps culture, fostering collaboration between development and operations teams.

  • Oversee the design and implementation of solutions for system monitoring, logging, alerting, and incident response.

  • Collaborate with product development teams to ensure reliability and scalability are considered at the design phase.

  • Manage on-call rotations, incident management processes, and post-mortem analyses to ensure continuous improvement.

  • Define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets for all critical services.

  • Work closely with the security team to ensure compliance with industry standards and regulatory requirements.

  • Lead initiatives to improve CI/CD pipelines and automate infrastructure provisioning and deployment.

  • Provide technical leadership and mentorship to team members, encouraging professional growth and technical excellence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is not offering relocation assistance for this role.

Average salary estimate

$175000 / YEARLY (est.)
min
max
$150000K
$200000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Director - Site Reliability Engineering, Visa

Are you ready to take your career to the next level as a Senior Director of Site Reliability Engineering at our dynamic company in Foster City? In this key position, you will lead a talented team of Site Reliability Engineers dedicated to ensuring our services perform at their peak while remaining reliable and scalable. You'll have the exciting opportunity to develop a vision for the SRE function and foster a culture of 'automation first'. Your responsibilities will involve creating policies and standards that enhance our enterprise-wide systems, alongside defining best practices to build resilient applications from the get-go. You'll collaborate closely with product development teams, ensuring they prioritize reliability in their designs, and will oversee the implementation of effective monitoring, alerting, and incident response solutions. You’ll also lead the charge in adopting a DevSecOps culture, ensuring smooth collaboration between development and operations. As you manage on-call rotations and incident processes, you’ll drive continuous improvement while defining Service Level Objectives and Indicators critical to our services. The hybrid role allows for flexibility as you alternate between working remotely and in our office, making it a perfect fit for those who value both connection and autonomy. If you have experience in leading teams, a passion for reliability, and a knack for driving technical excellence, we invite you to explore this incredible opportunity with us!

Frequently Asked Questions (FAQs) for Senior Director - Site Reliability Engineering Role at Visa
What are the main responsibilities of a Senior Director - Site Reliability Engineering at your company?

As a Senior Director of Site Reliability Engineering at our company in Foster City, your main responsibilities will include leading and scaling the SRE team, overseeing system monitoring and incident management processes, and developing policies that enhance the reliability of our services. You'll also drive the adoption of a DevSecOps culture and define standards that prioritize building reliable applications.

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What qualifications and skills are required for the Senior Director - Site Reliability Engineering position?

To excel in the Senior Director - Site Reliability Engineering role, candidates should possess a robust background in reliability engineering and leadership experience in managing SRE teams. A deep understanding of system design, incident management, and automation practices is essential. Familiarity with DevSecOps methodologies and strong collaboration abilities are also important assets for this position.

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How does the hybrid work model function for the Senior Director - Site Reliability Engineering position?

The hybrid work model for the Senior Director - Site Reliability Engineering position involves alternating between remote work and in-office presence. Employees are expected to work from the office 2-3 set days a week, ensuring they are available for collaboration and team activities while enjoying the flexibility of remote work based on business needs.

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What kind of team culture can one expect in the Senior Director - Site Reliability Engineering role?

In the Senior Director - Site Reliability Engineering role, you can expect a culture that values collaboration, continuous improvement, and a strong focus on automation. You'll lead initiatives that encourage professional growth, technical excellence, and a proactive approach to problem-solving across teams. This supportive environment fosters innovation and resilience.

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What opportunities for career advancement exist within this Senior Director - Site Reliability Engineering role?

In the Senior Director - Site Reliability Engineering position, you will have significant opportunities for career advancement. By leading strategic initiatives and shaping the SRE team's vision, you will position yourself as a pivotal player within the organization. Additionally, your mentorship and leadership will pave the way for growth, both for your team and for your own career path.

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Common Interview Questions for Senior Director - Site Reliability Engineering
What experience do you have leading Site Reliability Engineering teams?

When answering this question, highlight your previous roles in leading SRE teams, including specific projects you've managed, challenges you've faced, and how you foster collaboration within the team.

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How do you prioritize automation in your work?

Discuss how you implement automation at every stage of the engineering lifecycle. Provide examples of automation processes you've developed to prevent problems from reoccurring and ensure seamless operations.

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Can you explain your approach to incident management?

Describe your systematic approach to incident management, including how you manage on-call rotations and conduct post-mortem analyses to learn from incidents and improve processes.

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What steps would you take to define Service Level Objectives (SLOs)?

Outline your method for defining SLOs, emphasizing the importance of aligning them with business goals, measuring performance, and ensuring that they are realistic and attainable.

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How do you foster a DevSecOps culture within your team?

Discuss the strategies you use to integrate security practices into the development process, including collaboration practices between development, security, and operations teams to drive a seamless workflow.

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What tools and technologies do you recommend for monitoring and incident response?

Talk about your favorite monitoring and incident response tools, explaining how they contribute to maintaining system reliability and optimizing the incident management process.

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Describe a significant failure in your previous work and what you learned from it.

Be honest about a past failure, explaining what led to it and focusing on the learning experiences and improvements you implemented as a result.

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How do you ensure compliance with industry standards?

Explain your strategies for staying updated on compliance requirements and how you collaborate with security teams to ensure your services meet all regulatory standards.

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What techniques do you use to build a resilient application?

Provide insights into your application development techniques that prioritize reliability, including error handling strategies, redundancy, and regular testing approaches.

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Can you discuss your approach to mentoring team members?

Discuss your mentorship philosophy, including specific examples of how you've helped team members grow in their technical skills or advance in their careers, and the importance of fostering a supportive environment.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

12132 jobs
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Full-time, hybrid
DATE POSTED
April 2, 2025

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