Senior Director, Strategy & Planning NA Risk - job 6 of 26

The Senior Director, Strategy & Planning at Visa is tasked with shaping the overall strategy and objectives for the NA Risk organization. This includes developing prioritized, actionable plans and managing logistics for key events such as Quarterly Regional Risk Committees and NA Risk Executive Councils. This role also involves creating impactful management information systems and reports to enhance the effectiveness of the team and its collaborations with business partners.

Candidates for the Senior Director, Strategy & Planning role at Visa should possess a strong background in strategic thinking, operations management, and risk assessment. Typically, a bachelor's degree in business, finance, or a related field is required, along with significant experience in leadership positions within risk management or strategy roles. Exceptional communication and collaboration skills are essential for this position.

The Senior Director, Strategy & Planning influences Visa's overall business efficiency by driving strategic initiatives that enhance the productivity of the NA Risk organization. By establishing operational improvements and adopting best practices globally, this role ensures alignment with Visa's business goals and fosters a culture of innovation and excellence across teams.

Collaboration is central to the Senior Director, Strategy & Planning position at Visa. This leader is expected to build strong relationships with NA RRO and Risk leaders, as well as regional teams to streamline processes and share best practices. Successful collaboration helps in the execution of strategic initiatives and the achievement of business objectives while driving organizational excellence.

The Senior Director, Strategy & Planning at Visa is responsible for overseeing the creation and dissemination of management information systems and various reports that benefit the NA Risk team and its business partners. This includes preparing content for bi-weekly leadership updates and participating in quarterly revenue and expense reporting, which ensures transparent communications with leadership teams.

When answering this question, highlight your method for gathering data, assessing risk, and aligning organizational goals. Discuss how you involve stakeholders, prioritize initiatives, and adapt plans as needed to achieve objectives.

Provide a specific example where you identified a need for change and successfully implemented a new process or strategy. Focus on your thought process, the challenges faced, and the positive outcomes achieved.

Emphasize your ability to build relationships and communicate effectively. Discuss methods such as regular meetings, cross-functional workshops, or collaborative tools that you've used to enhance teamwork and achieve collective goals.

Discuss your experience with key performance indicators (KPIs) and metrics to evaluate the success of initiatives. Explain how you analyze data, gather feedback, and make adjustments to continuously improve outcomes.

Highlight your organizational skills and experience in coordinating significant corporate events. Mention your approach to ensuring all aspects are covered, from content creation to logistics, and any tools you use for effective management.

Share your strategies for staying informed, such as following industry publications, attending conferences, or engaging with professional networks. Mention a specific trend you have adapted to in your previous roles.

Choose a particular instance where you evaluated new technologies or processes and assess their potential impact on the organization. Focus on your analytical approach, partnership with tech teams, and the outcomes of that assessment.

Reflect on your leadership approach, whether it is transformational, participative, or another style, and provide examples of how it has positively influenced team performance and engagement.

Discuss your methods for setting clear objectives, regular check-ins, and open communication to ensure that every team member understands how their work contributes to the larger goals of the organization.

Express your awareness of potential challenges such as evolving risk landscape, regulatory changes, or technological disruptions. Provide thoughtful strategies you would implement to proactively address these concerns.