Senior Director, Strategy & Planning NA Risk - job 25 of 26

The Senior Director, Strategy & Planning NA Risk at Visa has a variety of responsibilities, including partnering with NA RRO and Risk leaders to develop actionable and prioritized strategies for the organization. The role encompasses managing logistics for key risk-related events, driving the creation of powerful management information systems (MIS), and preparing leadership content for updates to both Global Risk and North America leadership teams. This position also focuses on operational improvements and ensuring that global best practices are implemented effectively.

To be successful in the Senior Director, Strategy & Planning NA Risk position at Visa, candidates typically need extensive experience in strategic planning and risk management, often requiring a background in leadership within financial services or related fields. A strong educational foundation, preferably a master's degree or equivalent experience, is often favored. The role also demands excellent communication skills, a proactive mindset, and the ability to collaborate effectively with cross-functional teams.

The Senior Director, Strategy & Planning at Visa plays a crucial role in shaping the framework for strategic initiatives that align with the company's business objectives. By developing actionable plans and managing key operational rhythms, this position ensures that Visa’s risk organization operates efficiently and continues to meet evolving industry challenges. The strategic guidance provided by this leader helps maintain a focus on both risk mitigation and business growth.

As a Senior Director, Strategy & Planning NA Risk at Visa, one can expect to face challenges such as navigating the complexities of regulatory requirements, balancing risk with business growth, and fostering collaboration among diverse teams across different regions. Staying ahead of emerging risks in the ecosystem while ensuring technology platforms are responsive to changing needs will also be critical for success in this role.

The work environment for the Senior Director, Strategy & Planning NA Risk at Visa is primarily hybrid, with a balance of in-office collaboration and remote work. This allows for flexibility while still supporting a strong team dynamic and ensuring that essential meetings and strategy sessions are effectively conducted in person when necessary. The culture emphasizes innovation, collaboration, and strategic thinking, making it an exciting place for leaders in risk management.

When answering this question, it’s valuable to highlight specific projects or initiatives where you successfully developed and implemented strategic plans for risk management. Discuss the methodologies you employed, the outcomes achieved, and how you aligned these plans with broader organizational goals.

To effectively answer this, discuss practical tools and approaches you've used to enhance team collaboration in hybrid settings, such as regular check-ins, collaborative platforms, or team-building activities. Emphasize the importance of clear communication and ongoing relationship building.

Share examples of frameworks or analytic approaches you’ve used to assess new capability opportunities. This could include assessing current capabilities, identifying gaps, and outlining how you prioritize enhancements based on organizational needs and risk factors.

Use the STAR method to outline a specific situation where you identified an inefficiency or an outdated process. Explain the steps you took to bring about change and the positive outcomes that resulted, showcasing your leadership and strategic thinking skills.

Detail your experience with data-driven decision-making. Discuss specific tools or metrics you rely on to inform your decisions and how you ensure that data is not only accurate but also actionable for your team and stakeholders.

Describe your approach to project prioritization, such as assessing alignment with strategic objectives, potential impact, and resource availability. Explain how you communicate priorities to your team and stakeholders to ensure alignment.

Share insights into how you craft messages for executive audiences, including your approach to content development, respecting the preferences of executives, and ensuring key messages are effectively communicated to various stakeholders.

Discuss metrics or best practices you've used to evaluate the success of risk management initiatives, such as KPIs or feedback mechanisms. Emphasize the importance of iterative reviews and adjustments based on outcomes.

Highlight specific technologies or systems you have experience with, explaining how they facilitate risk management processes. Discuss any innovative tools you’ve implemented to improve efficiency and decision-making.

Explain your methods for staying informed, which could include attending industry conferences, participating in professional organizations, or reading relevant publications. Emphasize your commitment to continuous learning and knowledge sharing within your team.