Senior Manager, Sales Learning Consultant, FI, CMS, and EMF North America - job 11 of 20

The Senior Manager, Sales Learning Consultant, North America will be a key member of Visa University (VU) Global Learning Delivery organization in North America, reporting to the Head of Learning, North America. This role is designed to act as a performance consultant with deep experience across the areas of Stakeholder Management, Consulting Execution, and Facilitation/Vendor Management. This role will be servicing the North America Commercial Money Movement Solutions (CMS), Financial Institutions (FI) and the Enablers, Merchants (EMF), and FinTechs businesses and will support the deployment of our IDDEA Sales Methodology and all its components. The ideal candidate is professionally mature, intellectually curious, and passionate about driving commercial methodologies, and leveraging technology/AI to foster innovative learning experiences. They also have experience with the sales life cycle and consultative selling. Familiarity with the payments industry and FinTechs is a plus.

Essential Functions: Key Responsibilities

Stakeholder Management

• Serve as a GTM enablement business partner for NA Financial Institutions, (FI), Enablers, Merchants, & FinTech (EMF), and the Visa Direct (CMS) stakeholders.
• Collaborate with the Visa People Teams supporting these organizations to identify learning gaps and create strategic learning plans/roadmaps that will measurably grow and optimize Visas commercial strategy.
• Collaborate with the Visa University Global Commercial teams and regional Sales Performance Consultant peers to provide NA regional insights and feedback ensuring the voice of the customer is represented in global learning plans.
•  Influence and collaborate with multiple senior cross functional stakeholders, including North America Sales Excellence and Global Sales and Commercial Ops to build a strong coalition of executive sponsors in support of NA Region Commercial learning priorities and initiatives.
• Partner across Visa University's Performance Consulting Guild to share best practices and contribute thought leadership that will drive overall capability development, including tools, processes, and technology recommendations.

Consulting Expertise

• Develop strong business acumen to understand organizational goals, tools, and their impact on the learning environment within the NA region.
• Leverage Sales/industry insights, business acumen, and relevant data in the identification of and confirmation critical performance gaps, and related knowledge needs.
• Demonstrate mastery of adult learning principles and the ADDIE model of instructional systems, through keen ability to advise and influence business partners on the identification of development needs and potential learning approaches.
• Collaborate with and guide stakeholders through the analysis, design/curation, and measurement of learning outcomes.
• Effectively market North America regional and VU global solutions to drive overall awareness, positively influence consumption, and grow credibility for Visa University broadly.
• Identify/establish, track, and measure performance metrics that illustrate program impact to drive continuous improvement of the learning roadmap.
• Provide thought leadership and foster collaboration between stakeholders that will contribute to the evolution and application of sales competency models for specific lines of business.
• Champion and drive change management efforts by securing alignment, buy-in, and sponsorship from key stakeholders and cross functional teams in designated lines of business. Deliver exceptional enablement and change strategies that ensure sustainable, long term behavior change. Facilitation, Vendor, and Program Management
• Serve as a Master Trainer in NA responsible for collecting feedback from senior regional stakeholders on the Sales content and providing feedback that influences global curriculum (onboarding, sales skills, enabling skills) design and informs global deployment processes in partnership with the Sales Excellence teams.
• Champion and exemplify excellence in facilitation (in person and virtually) to deliver content (IDDEA, Leader Coaching, Artifacts training, other sales skills programs as needed) in a simple, engaging, and effective way. Foster a safe environment to have productive discussions, promoting and inspiring a culture of learning that encourages continuous performance improvement, innovation, and learner engagement.
• Deploy and manage sales initiatives (e.g. IDDEA Training Experience, Product Accreditations) in region, including audience identification, driving enrolment, completions, and communication strategy and development throughout the duration of the program(s).
• Oversee all aspects of regional vendor management, including sourcing and selecting vendors, collaborating with the VU Learning Experience and Enterprise learning teams to manage delivery

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.