Senior Product Manager, VISA Risk Platform - job 2 of 20

As a Senior Product Manager at Visa Risk Platform, your key responsibilities include driving product development and strategy by understanding client needs, executing platform vision, and prioritizing features. You will lead the design and execution of the VADP platform, ensuring high-quality and scalable capabilities. Additionally, you'll own product delivery from inception to final execution and regularly present findings to clients and leadership.

To qualify for the Senior Product Manager position at Visa, candidates typically need a strong background in product management, experience in technology and financial services, and the ability to communicate effectively with cross-functional teams. Relevant experience in developing risk management products, data analysis, and project management is also desirable, along with a knack for innovation within fast-paced environments.

The Visa Advance Decisioning Platform enhances product features by integrating advanced decision-making capabilities that support real-time fraud prevention and risk assessment. As a Senior Product Manager, you will work on developing scalable and reusable platform features that not only meet current client needs but also adapt to future challenges in the rapidly evolving payments landscape.

As a Senior Product Manager at Visa, you can expect a collaborative team environment that operates much like an incubated start-up. You will work alongside top experts, data analysts, and engineers, fostering constructive relationships and influencing across various organizational tiers. This collaborative spirit drives innovation and enhances product delivery.

The Senior Product Manager plays a crucial role in Visa's Risk and Identity solutions by driving the overall product vision and strategy for the Visa Advance Decisioning Platform. You will contribute to developing next-gen risk tools that are essential for a comprehensive approach to fraud detection and prevention, ultimately shaping the customer experience and enhancing Visa’s market position.

My approach to product development as a Senior Product Manager begins with thoroughly understanding the needs of our clients and the market landscape. From there, I prioritize features based on alignment with business goals, create detailed Product Requirement Documents, and ensure that all execution phases are well-coordinated. It's about balancing innovation, client demands, and technical feasibility.

Certainly! In a previous role, I led a product launch that focused on a new risk assessment tool. We conducted thorough market research to identify user pain points, defined clear objectives, and collaborated across teams to bring the product from ideation to launch. The success was measured by exceeding adoption rates by 30% in the first quarter, proving our solution effectively met client needs.

I prioritize features by using a combination of client feedback, market research, and alignment with strategic objectives. I advocate for a methodical approach, often utilizing frameworks like the MoSCoW method (Must have, Should have, Could have, and Won't have) to ensure we focus on the most impactful features, delivering the highest value to our users.

One challenge I've faced is aligning diverse stakeholder perspectives across a matrixed organization. To address this, I implemented regular check-ins and collaborative workshops to foster open dialogue and consensus. Building these relationships ensured that all voices were heard, and it ultimately led to smoother execution of our product roadmap.

When I encounter conflicting feedback, I prioritize setting up a structured discussion to understand the underlying concerns from each stakeholder. I analyze the feedback against our product objectives and user data to identify the critical areas that align with our goals. By involving stakeholders in the prioritization process, we can work towards a consensus that satisfies the majority while advancing the product.

In my experience, I track a variety of metrics including adoption rates, user engagement, customer satisfaction (NPS), and performance against Objectives and Key Results (OKRs). Monitoring these KPIs allows me to assess our product's impact and make informed decisions for continuous improvement.

There was a time when I had to decide whether to pivot our product's core feature after preliminary user testing revealed it did not meet expectations. After careful consideration of user feedback, market trends, and the costs of development, I advocated for a pivot that ultimately enhanced user satisfaction and led to increased adoption.

To ensure effective communication within my product team, I establish a clear communication protocol that includes regular stand-ups, retrospectives, and collaborative tools. I also encourage an open-door policy where team members feel comfortable discussing challenges and ideas at any time, fostering a transparent and collaborative culture.

User experience plays a central role in my product management process. I ensure that our development is heavily guided by user research and testing. Incorporating user feedback early and often allows us to iterate on design and functionality to create products that not only meet business needs but also deliver exceptional user experiences.

I incorporate methodologies like Agile and Design Thinking into my product management practices. Agile allows for flexible and iterative development, while Design Thinking ensures that we maintain user-centricity in our approach. By merging these methodologies, we can quickly adapt to changing requirements while keeping our users at the forefront of our designs.