Senior Software Test Engineer - Contact Centre Technologies

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Sr Software Test Engineering team is part of Sales, Client Service and Experience PD and is responsible for managing system requirements, design, development, integration, quality assurance, implementation, and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. The diversity of applications provides incredible opportunities to learn multiple aspects of the business while gaining experience across a wide variety of technology stacks.

 Sr Software Test Engineer will play a pivotal role in the team as an end-to-end test automation specialist. Engaging external teams with different technology stacks and delivery methodologies while synthesizing a test approach that takes these into account will be critical. Additional responsibilities include building test frameworks, gathering and clarifying requirements, facilitating communication with other groups within the organization, and providing input to design discussions.

• Collaborate with developers and QA leads to improve testability, automation and tools.
• Build strong relationships with external teams with a goal of developing robust end-to-end test coverage.
• Learn end-to-end data flows in order to automate testing of the entire application suite.
• Design and develop QA automation tools and test frameworks.
• Work with the team to increase the test coverage.
• Execute testing during all stages of development and release cycle.
• Work with QA leads to develop and improve effectiveness of automation.
• Design and execute test plans, scenarios and scripts.
• Identify process deficiencies and suggest improvements.
• Conduct test plan reviews with stakeholders.
• Document software defects, using a bug tracking system, and report defects.
• Determine risks to test deliverables and create mitigation plans.
• Monitor bug resolution efforts and track successes.
• Define test parameters, design tests, interpret test results and analyze test trends.
• Assist in managing the test platforms.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
• 2 or more years of hands-on Quality Assurance experience.
• Test automation experience required.
• Solid understanding of software engineering concepts and methodologies.

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience testing web and mobile applications built on Java and/or C#.
• Contact Center test experience using Genesys strongly preferred.
• Familiarity with CRM platforms such as Microsoft Dynamics strongly preferred.
• Experience testing cloud-based applications (hosted on Azure or AWS) strongly preferred.
• Proficiency with Selenium, QTP or similar automation tools.
• Strong technical competency in building and executing automated tests in Java and/or C# for both UIs and REST based services.
• Experience with Agile methodologies and tools (ADO, Rally, JIRA, Confluence).
• Hands-on experience working with Hadoop and SQL databases.
• Familiarity with Genesys IVR and associated test tools such as Cyara.
• Experience testing software at the API level using SOA suite, SOAP UI, Postman, REST Client, etc.
• Familiarity with Continuous Integration (CI) tools such as Jenkins/Bamboo.
• Experience with Test Case Management related tools (HP Quality Center/ALM, Zephyr, qTest, Testcollab, etc.)
• Experience with distributed source control systems such as Git.
• Experience in performance testing using HP Load runner, JMeter, Gatling or similar tools is plus.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.