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Senior Technical Program Manager (Hybrid/Onsite) - job 1 of 10

We are looking for a seasoned and strategic Senior Technical Program Manager to join our Payment Products Development PMO, with a focus on Client Services. Our team is made up of prominent leaders who manage intricate, customer-facing, and enterprise-level software programs and projects.

 

Essential Functions:

  • Oversee the program and project management for one or more complex, high-profile technology initiatives, utilizing an agile framework.
  • Collaborate with business and technology experts to define scope, create resource, hardware, and software estimates, develop budgets and delivery plans, and produce funding approval documentation.
  • Facilitate technical discussions with multiple teams, communicate complex issues, and collaborate with technical and business stakeholders to achieve the program and project objectives and success criteria.
  • Partner with various stakeholders to conduct quarterly planning, conduct reviews, remove impediments, and manage change controls.
  • Manage project financials, including alignment to budget, forecast, and actuals.
  • Escalate and manage delivery impediments, risks, issues, and changes that could impact project delivery.
  • Ensure projects comply with the organization's Agile Methodology, compliance and controls, and maintain quality project artifacts.
  • Establish a baseline communication plan and deliver timely communications tailored to appropriate audiences.
  • Achieve project goals by collaborating with stakeholders at all management levels across the organization, including architects, strategists, technical IT subject matter experts, business partners, vendors, and senior management.
  • Demonstrate skills in conflict management and negotiation to achieve project goals and develop trust with stakeholders.
  • Foster teamwork and promote a culture of openness and flexibility.
  • Exhibit a passion for continuous improvement opportunities and promote positive change within the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What You Should Know About Senior Technical Program Manager (Hybrid/Onsite), Visa

Join our dynamic team as a Senior Technical Program Manager at a leading IT company in Austin, where you will be at the forefront of managing complex, high-profile payment technology initiatives. In this role, you will oversee and guide multifaceted projects that involve intricate customer-facing solutions. Collaborating closely with both business and technology experts, you will define project scopes, create estimations for resources, hardware, and software, and develop comprehensive budgets and delivery plans. Your leadership will facilitate crucial technical discussions and help bridge the gap between technical and business stakeholders, ensuring that project objectives are met efficiently. As a Senior Technical Program Manager, your responsibilities will include managing project financials, addressing delivery impediments, and aligning with Agile Methodology to ensure compliance and quality. You’ll be pivotal in conducting quarterly planning sessions, collaborating with various teams, and delivering timely communications tailored to different audiences throughout the organization. With your strong negotiation and conflict management skills, you'll build trust and foster teamwork among stakeholders at all levels. This hybrid position offers the flexibility to work both remotely and onsite, with specifics confirmed by your hiring manager once you come on board. If you're passionate about driving projects to success and promoting a culture of continuous improvement, we want to hear from you!

Frequently Asked Questions (FAQs) for Senior Technical Program Manager (Hybrid/Onsite) Role at Visa
What are the primary responsibilities of a Senior Technical Program Manager at this company?

The Senior Technical Program Manager at our company in Austin is tasked with overseeing complex, high-profile technology initiatives. This includes defining project scope, creating resource estimates, managing budgets, facilitating technical discussions, and ensuring project compliance with Agile Methodology and quality standards.

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What qualifications are required for the Senior Technical Program Manager position?

Candidates should have a strong background in program and project management, particularly in the technology sector. Proven experience with Agile methodologies, financial management, and exceptional communication skills are essential. A background in software development or client services can be highly beneficial.

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How does the Senior Technical Program Manager interact with other teams?

The Senior Technical Program Manager collaborates with various stakeholders, including architects, vendors, and senior management. This role requires strong interpersonal skills to facilitate discussions, manage conflicts, and foster a collaborative environment across all levels of the organization.

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What is the expected working environment for the Senior Technical Program Manager position?

This is a hybrid role based in Austin, allowing flexibility to work both remotely and onsite. The specifics of how many days you will be in the office will be confirmed once you are on board, ensuring a balance between collaboration and flexibility.

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What does success look like for a Senior Technical Program Manager in this role?

Success for a Senior Technical Program Manager at our company is achieved through the timely completion of projects, effective collaboration with stakeholders, and adherence to budget and Agile compliance. Demonstrating leadership, conflict resolution, and a commitment to continuous improvement are also key indicators of success.

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Common Interview Questions for Senior Technical Program Manager (Hybrid/Onsite)
Can you describe your experience with managing complex technology projects?

When answering this question, it’s crucial to highlight specific projects you've managed, detailing your approach to project planning, resource allocation, and stakeholder communication. Mention any challenges faced and how you overcame them, showcasing your problem-solving and leadership abilities.

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How do you prioritize tasks in a fast-paced program management environment?

A strong answer includes discussing your project prioritization strategies based on urgency, impact, and stakeholder needs. You could also describe tools or methodologies you utilize, such as Agile frameworks, to maintain focus and adapt to changing priorities.

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What methods do you use to ensure that project teams are aligned and on track?

Discuss your communication strategies, including regular check-ins, updates, and planning sessions. Share any tools you've used like project management software that helps in tracking progress and facilitating team collaboration.

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How do you manage changes to project scope that might affect timelines?

Explain your process for change management, including how you assess the impact of changes, relay information to stakeholders, and maintain project momentum. Your answer should reflect your experience in maintaining flexibility while keeping the project on track.

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Can you give an example of a successful project you managed and what made it successful?

Provide a compelling narrative about a specific project, highlighting your role, key decisions, stakeholder engagement, and outcomes. Focus on measurable results and any recognition received.

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What techniques do you employ to facilitate effective communication among stakeholders?

Answer by outlining your communication strategies, emphasizing the importance of tailored communication for different audiences. You could also mention any tools or channels that help in maintaining open dialogue.

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How do you handle conflicts within project teams?

Share your conflict resolution strategies, ideally supported by real examples. Discuss your approach to understanding different perspectives and facilitating discussions to reach a consensus.

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What is your experience with Agile methodologies in project management?

Discuss your specific experiences implementing and working within Agile frameworks. Talk about any relevant certifications and how you’ve used Agile principles to enhance project delivery.

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Describe a time when you encountered a major obstacle in a project and how you overcame it.

Prepare a specific example that illustrates your problem-solving skills, detailing the challenge, the steps you took to address it, and the outcome. This should highlight your resilience and ability to adapt under pressure.

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What strategies do you use for risk management in program management?

Outline your risk assessment procedures, including how you identify, analyze, and mitigate potential risks throughout the project lifecycle. Highlight any tools or methodologies you deploy to manage risk effectively.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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