Job details

Service Experience Analyst - job 42 of 43

Get a free resume review

The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Experience Analyst, Visa

At Visa, we're excited to invite a dedicated Service Experience Analyst to our Atlanta office! This role is part of our Global Client Services Loyalty VAS Go-To-Market Services team, where you'll maintain and enhance operational experiences for our Loyalty Products, a proprietary application designed to propel client success. As a Service Experience Analyst, you'll dive into the world of loyalty marketing, collaborating with issuers, merchants, and acquirers to execute impactful promotions that not only reward cardholder behavior but also increase revenue and foster strong customer relationships. You’ll be the go-to expert on Loyalty services, providing proactive operational support and identifying implementation gaps prior to product rollouts. Your communication skills will help bridge the gap between technical and non-technical team members, ensuring everyone is aligned on changes. This position is not just about executing tasks; you’ll have the opportunity to analyze and optimize customer experiences at every turn. We’re looking for a self-motivated team player who's not afraid to jump into challenges outside of their usual scope. Your ability to manage multiple projects while resolving issues promptly will contribute to our success. Join us in transforming how our clients approach loyalty! Please note that this position is hybrid, with days in the office to be confirmed by your hiring manager.

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the primary responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, your primary responsibilities include developing subject matter expertise on Loyalty services, providing proactive operational support, liaising with product management to address support gaps, and communicating changes to both technical and non-technical staff. You will also coordinate with cross-functional teams globally and regionally, ensure delivery on commitments, and analyze opportunities for optimization to enhance customer experiences.