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Service Experience Consultant - job 21 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Service Experience Consultant, Visa

Are you ready to take your expertise in money movement and elevate client experiences? As a Service Experience Consultant at Visa in Miami, you'll play a crucial role in facilitating seamless fund transfers around the globe using push payment technology. This position allows you to engage with innovative financial solutions by focusing on card, account, and digital wallet transactions. You'll collaborate with Client Services, Product, and Technology teams, ensuring that you leverage your business acumen, functional knowledge, and technical insights. Ideal candidates are self-motivated individuals who can adapt quickly while also challenging conventions to drive improved experiences for clients. In this individual contributor role, you’ll initiate interactions early in the product development cycle to inform design, execute impactful projects, and deliver presentations that sync stakeholders from various regions. With a deep understanding of APIs and VisaNet processing, you’ll be pivotal in connecting internal teams and managing projects effectively, even in ambiguous situations. If you thrive in a collaborative environment and enjoy leading initiatives that result in enhanced service delivery, this position could be the next exciting step in your career. This hybrid role also offers flexibility, as the expectation for in-office days will be clarified by your Hiring Manager. Join us in making a lasting impact on how clients experience money movement services worldwide!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the primary responsibilities of a Service Experience Consultant at Visa?

The Service Experience Consultant at Visa is primarily responsible for enhancing client interactions with the company's money movement solutions. This includes engaging in product developments, collaborating with cross-functional teams, and leading initiatives that improve business operations. The role requires you to be proficient in Visa's processing systems, develop training materials, and resolve issues to support clients effectively.