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Service Experience Consultant - job 13 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Service Experience Consultant, Visa

Join Visa as a Service Experience Consultant in the vibrant city of Miami, where you’ll be part of a dynamic team focused on revolutionizing payment services through our innovative Money Movement solutions. In this individual contributor role, you’ll leverage your strong mix of business acumen, functional expertise, and technical knowledge to enhance client experiences on a global scale. You’ll be diving deep into the exciting world of fund transfers and disbursements that utilize cutting-edge push payment technology. Your role will involve engaging with product development early on, contributing to design and implementation processes, and ensuring a seamless integration of our services. Building solid partnerships with cross-functional teams across various regions will be key to your success, as you lead initiatives that impact our clients and improve service operations. As the Money Movement subject matter expert, you’ll need to be well-versed in APIs, VisaNet processing, and client integration strategies, ensuring you provide exceptional support. You will also play a pivotal role in identifying potential challenges and proactively soliciting feedback to refine processes. With your strong communication skills, you’ll confidently present complex changes and strategies to stakeholders, helping foster collaboration and clarity. You’ll find this hybrid position offers flexibility, with set expectations from your hiring manager on in-office days, all while contributing to a remarkable journey in enhancing how money moves globally.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What responsibilities does a Service Experience Consultant at Visa have?

The Service Experience Consultant at Visa plays a crucial role in managing Money Movement payment services, which includes facilitating fund transfers globally through push payment technology. Responsibilities include leading cross-functional initiatives, serving as a subject matter expert on money movement, developing training documentation, and liaising with teams to ensure excellent client support. Additionally, they tackle issues that hinder client service delivery and proactively engage with stakeholders on product enhancements.