Sr. Consultant, Client Success - job 20 of 50
The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.
Essential Functions
- Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
- Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
- Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
- Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
- Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
- Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
- Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
- Lead periodic operational reviews with clients and Visa stakeholders.
- Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
- Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
- Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
- As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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As a Sr. Consultant, Client Success at Visa, based in Ashburn, you’ll take on an exciting and dynamic role that involves managing the entire post-sale relationship with our clients. Your day-to-day will center around being a trusted advocate for clients, helping them maximize their investments in Visa products while ensuring seamless operational solutions. You will have the opportunity to collaborate directly with key clients, the Sales Account Team, and our Product Teams to drive impactful Client Success outcomes. This means not just managing relationships but proactively identifying opportunities for enhancing client experiences and optimizing product adoption. Your superb interpersonal skills will be tested as you interact with various stakeholders, tackling complex issues and providing education through webinars and training materials. You’ll find yourself at the forefront of Visa’s Client Success transformation, implementing new products, developing strategies for client support, and utilizing innovative, automated tools to bring added value to clients. The position meshes well with both global and regional lines of business, making it perfect for those who thrive in a dynamic, fast-paced environment and are eager to leverage their expertise in a meaningful way. Being part of this hybrid role means you’ll enjoy a blend of in-office collaboration and remote work flexibility, allowing you to fit your career into your lifestyle while you help Visa’s clients succeed beyond their expectations.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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