Sr. Consultant, Services Digitization - job 4 of 9
Job Description
The Services Digitization organization is focused on the design, development, and delivery of services and internal employee tools that elevate the client experience, making engagement with Visa simple, intuitive, and rewarding. The Sr. Consultant will be responsible for driving the Digital & AI automation of service experiences while effectively owning and managing end-to-end program implementations with accountability to design, plan, and track implementation.
Responsibilities
- Work collaboratively with business stakeholders, including Operations, Technology, and Product Owners, to develop solutions for improvement of service processes leveraging existing or new platforms
- Understand the needs and requirements of the business, provide data-driven insights and develop business requirements
- Understand Interfacing applications’ strengths and limitations and develop solutions that fit the overall application environment
- Effectively coordinate the efforts of a project team with a high degree of autonomy and ensure the program is completed as intended
- Drive operational efficiency through initiatives that produce innovative solutions for optimizing operational tools used by Client Services employees
- Support the strategy and technology investment roadmap needs
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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