Sr. Consultant, Technical Solutions

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Digital Technical Solutions team is tasked with supporting clients using Visa Digital products and services including, but not limited to, Visa Token Services & Visa Installments.  As

Technical Solution Consultant, Client Services you will be responsible for providing integration and post-launch support to Visa Digital clients, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels.  You will be responsible for providing technical support of a client through the integration of the Visa Digital products and offer post launch escalation technical support to all live merchants and partners.  You will be expected to handle escalated support requests, working with other teams inside and outside the Client Support Services organization.  As Sr. Consultant, you will also be responsible for acting as a subject matter expert, training, and mentoring new team members in the organization.

About Visa Token Services: The Visa Token Services is a security technology that replaces sensitive payment account information found on payment cards, such as the 16-digit account number, expiration date and security code, with a unique digital identifier that can be used to process payments without exposing actual account details.  Token service allows financial institutions, merchants and value-added partners to develop new payment and commerce platforms. With a complete set of tools, specifications, APIs and SDKs, Visa Token Service secures mobile and digital transactions

About Visa Installments:  Visa Installment Services is a feature provided by Visa that enables cardholders to divide their purchases into smaller, equal payments over a specified time period. This service offers flexibility and financial control to customers, allowing them to manage their cash flows more effectively. The installments can be set up at the point of sale, online, or even after the purchase has been made. This service aims to enhance the purchasing power of customers and increase satisfaction, thereby driving customer loyalty.

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Essential Functions

• Act as the single point of technical contact for assigned merchant and partner accounts
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams
• Provide technical implementation assistance to developers
• Perform business analytics and performance monitoring of live merchants and partners
• Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
• Educate merchants on how ongoing enhancements of Visa services may benefit their business
• Create, edit, and distribute client notifications and communications
• Participate in requirements, design, and roll out of new products and services
• Represent Client Services to other departments in the company including sales, operations, product management, and product development
• Partner with Sales to build relationships with technical and business contacts across the account portfolio
• Client-facing travel (international and domestic), approx 20%

Key Knowledge Domains

• Credit card payments and payment systems
• eCommerce industry
• Web technologies and systems
• REST based APIs

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 8+ years in-depth technical experience such as customer support, software development, or web development
• Bachelor's degree required in Computer Science or related
• English language fluency required
• Client facing experience
• Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
• Experience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways).
• Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).
• Demonstrated strong leadership capabilities and interpersonal skills
• Executive-level written and verbal communication, and customer interaction skills
• Strong organization skills including resolution management and follow up
• Strong problem solving skills
• Experience with web-based software development technologies: PHP, ASP, .NET, JavaScript, HTML, XML, JSON, REST APIs
• Understanding of Web Security: SSL, HTTPS, Hash algorithms
• Strong SQL skills
• Familiarity with Splunk or related tools

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 106,400 to 192,950 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.