Sr. Manager, Business Strategy & Operations - job 9 of 21

The responsibilities of a Sr. Manager, Business Strategy & Operations at Visa include managing the event tech stack, overseeing event intake and ticketing systems, leading cross-functional initiatives, and reporting on event data and KPIs. This role is designed for someone who can develop strategies that enhance our events and experiences, ensuring they meet our high standards and connect with attendees.

To be a successful candidate for the Sr. Manager, Business Strategy & Operations role at Visa, you should possess strong project management skills, experience in the event industry, and a strategic mindset. Additionally, excellent organizational abilities, a customer-oriented approach, and proficiency with technology are essential to thrive in this position.

Key skills for success as a Sr. Manager, Business Strategy & Operations at Visa include project management expertise, strategic thinking, excellent communication, and the ability to collaborate across various levels within the organization. Being tech-savvy and knowledgeable about current trends in the event industry will also be beneficial.

The career path for a Sr. Manager, Business Strategy & Operations at Visa can lead to higher leadership roles such as Director of Strategy & Operations or similar executive positions, depending on performance, skills development, and experience in managing successful projects and initiatives after having a major impact on Visa's event organization.

The Sr. Manager, Business Strategy & Operations role at Visa is a hybrid position, which means you will have a combination of in-office and remote working days. The exact number of in-office days will be confirmed by your Hiring Manager to ensure a flexible and productive work environment.

Highlight specific projects you managed, discussing your role in planning, executing, and assessing events. Emphasize your ability to coordinate cross-functional teams and adapt to changes while maintaining project timelines and goals.

Discuss your strategies for assessing project demands, setting clear priorities, and using tools for effective tracking. Sharing specific examples of how you’ve managed competing deadlines will illustrate your ability.

Enumerate the various tools you’ve used, such as event management software, ticketing platforms, and data analysis tools. Explain how these technologies enhanced your operations and event outcomes.

Explain your methods for collecting feedback through surveys, interviews, or data analysis. Describe how you implement this feedback to improve subsequent events in the future.

Discuss techniques you utilize to promote teamwork, such as regular communication, team-building exercises, and creating a shared vision for collaborative projects that drive events' success.

Share a specific challenge regarding timeline, budget, or stakeholder alignment. Discuss how you tackled this issue, the innovative solutions you applied, and the successful outcome that followed.

Talk about the resources you utilize, such as industry publications, conferences, webinars, or networking with other professionals. Show your commitment to ongoing learning and improvement.

Provide an example where you faced setbacks during an event and how you quickly adapted or updated your strategy to turn things around, emphasizing your problem-solving skills.

Emphasize the importance of understanding attendee needs and addressing concerns before, during, and after events to create a satisfying experience that encourages repeat attendance and positive word-of-mouth.

Express your enthusiasm for Visa’s mission and values, along with your excitement about contributing to high-quality events and engaging with the dynamic team in a leading global company.