Sr. Manager, Business Strategy & Operations - job 4 of 21

As Sr. Manager, Business Strategy & Operations at Visa, you will manage the event tech stack, oversee the event intake and ticketing system, and lead cross-functional initiatives. Additionally, your role will involve collecting event data and generating KPI reports while tackling complex projects. Effective communication with the wider event organization is also a crucial aspect of your responsibilities.

To thrive as the Sr. Manager, Business Strategy & Operations at Visa, candidates should possess strong project management skills, with the ability to juggle multiple high-priority initiatives. Strategic thinking is essential, along with the capability to identify critical dependencies across projects. Collaboration and relationship-building skills within the organization are equally important.

In your role as Sr. Manager, Business Strategy & Operations at Visa, you can expect a dynamic day filled with project management tasks, strategic planning sessions, and collaboration with various teams. Your day may involve reviewing event technology, communicating updates with stakeholders, analyzing data to drive decisions, and leading initiatives to improve event experiences.

The Sr. Manager, Business Strategy & Operations position at Visa is a hybrid role, which means you will have the flexibility to work both remotely and in-office. The specific expectation for in-office days will be confirmed by your Hiring Manager to suit team collaboration needs.

Key skills for succeeding as the Sr. Manager, Business Strategy & Operations at Visa include strong strategic thinking, exceptional organization, advanced project management capabilities, tech-savviness, and a customer service mindset. You should also be an effective communicator and collaborator, capable of engaging with multiple levels within the organization.

When answering this question, highlight specific projects you've managed in the event space. Discuss your approach, tools used, team involvement, and how you navigated challenges to deliver successful outcomes.

Use the STAR method (Situation, Task, Action, Result) to detail a situation where you facilitated collaboration. Focus on your strategies to build relationships and how your actions led to successful project completion.

Explain your framework for prioritization, such as assessing project impacts and deadlines. Discuss the tools or methodologies you use to manage tasks and ensure that each project receives the attention it needs.

Discuss the specific tools and software you are familiar with, such as CRM systems or analytics platforms. Highlight your experience in collecting data, analyzing it, and leveraging insights for event strategy.

Share your routine for staying informed, such as following industry blogs, attending conferences, or networking with peers. It's important to show your commitment to continuous learning and how you apply these insights to your role.

Discuss your experience evaluating and selecting event technologies. Explain how you ensure the tech stack integrates seamlessly with other systems while meeting the organization's needs for managing events efficiently.

Demonstrate your conflict resolution skills by sharing an example. Discuss your approach to facilitating discussions, understanding perspectives, and guiding the team toward a compromise or solution that benefits the project.

Identify key performance indicators that are relevant to event success, such as attendee satisfaction, engagement rates, or ROI. Discuss how you gather these metrics post-event and utilize them for future event planning.

Highlight your experience with feedback loops and retrospective evaluations after events. Discuss how you embrace constructive criticism, analyze outcomes, and implement changes to improve future event strategies.

Emphasize the importance of customer service in building successful events. Share your approach to understanding stakeholder needs and ensuring that your team provides a positive experience for both internal and external clients.