Staff Data Center Facilities Engineer - job 2 of 3

Job Description

· US Day Shift M-F

· Configure, support, and document JSON event streaming from BMS.

· Create & Update Facility application architecture diagrams, control diagrams, & DFDs

· Ensure BMS, and other CI Applications are patched and ensure process documentation is accurate.

· Ensure CMDB is linked to source of truth, the data is accurate and up-to-date, and configuration item relationships are configured.

· Support control networks, protocols, and key components for configuration and maintenance.

· Ensure process, policy, other document repositories and up to date/accessible, and data retention policies are met.

· Routine Equipment Maintenance

· Collaborate with the data center team to support preventive maintenance activities, including tasks such as equipment testing, cleaning, and inspection.

· Ensure that preventive maintenance tasks are executed according to established schedules and guidelines to minimize downtime and extend equipment lifespan.

· Monitoring and Alert Response

· Monitor data center environmental conditions, including temperature, humidity, and power consumption, through the use of monitoring tools and systems.

· Respond promptly to alarms and alerts, following predefined procedures to investigate and address issues or escalate them to senior engineers as necessary.

· Maintain vigilant awareness of equipment status and health by regularly reviewing monitoring dashboards.

· Daily site walkthroughs to physically ensure equipment is in good order.

· Assistance in Issue Resolution

· Collaborate closely with senior engineers and technicians to troubleshoot and resolve equipment issues.

· Participate in diagnosing problems, implementing solutions, and documenting incident details and resolutions for future reference.

· Offer support during critical incidents and participate in on-call rotations to ensure 24 by 7 coverage.

· Inventory Management and Documentation

· Assist in managing inventory levels, tracking stock levels, and initiating procurement of replacement parts or equipment when required.

· Contribute to the maintenance of comprehensive documentation on equipment configurations for future reference.

· Vendor and Contractor Coordination

· Work in conjunction with external vendors and contractors during equipment installations, upgrades, and repairs.

· Follow instructions, provide assistance as needed, and ensure that external work aligns with industry standards and project timelines.

· Adherence to Compliance and Safety

· Strictly adhere to established data center procedures and guidelines to maintain compliance with industry standards, security protocols, and safety regulations.

· Promote a safety-conscious culture, emphasizing proper equipment handling and safety procedures within the data center.

· Adhere to safety protocols and guidelines, including the proper handling of equipment and the use of personal protective equipment.

· Promote a culture of safety within the data center environment and report any safety concerns or incidents promptly.

· Support for Disaster Recovery and Business Continuity:

· Assist in ensuring that data center operations are well prepared to respond effectively to emergencies, minimize downtime, and maintain service continuity.

· Incident Response

· Be part of an on call rotation to quickly respond to and resolve critical incidents.

· Coordinate with the Operations team to implement disaster recovery plans and restore services in the event of major outages.

· Document incidents comprehensively, analyzing root causes and implementing measures to prevent future occurrences.

· Communicate effectively with stakeholders during and after incidents to provide updates and assurance.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.