Staff Systems Engineer – Email/SecureFTP (SFTP) - job 19 of 20

The Staff Systems Engineer at Visa holds a vital role focused on engineering and providing third-level support for messaging and SFTP solutions. Responsibilities include managing Microsoft Exchange, ensuring email security, diagnosing connectivity issues, and collaborating with the Information Security Office to uphold Visa's security protocols. This position also involves delivering technical support to end-users and documenting engineering solutions to enhance operational efficiency.

To be a good fit for the Staff Systems Engineer role at Visa, it's essential to have a strong technical foundation in Microsoft Exchange, M365 architecture, email security, and file transfer protocols. Experience with hybrid deployments and understanding compliance and security policies for messaging environments are critical. Ideal candidates should also possess excellent organizational and problem-solving skills, along with a collaborative attitude.

In the role of Staff Systems Engineer at Visa, collaboration is key. You'll interface with various company departments to communicate system issues and liaise on efficient operational practices. Effective communication will allow you to gather necessary information for problem resolution in a timely manner and ensure all stakeholders are informed of any disruptions or issues.

The essential technical skills for a Staff Systems Engineer at Visa include proficiency in Microsoft Exchange and Exchange Online, expertise in email gateways and security appliances, and a firm grasp of M365 architecture. Additionally, strong problem-solving abilities related to file transfers, alongside knowledge of compliance and security policies, are critical for success in this role.

As a Staff Systems Engineer at Visa, you can expect a flexible hybrid work arrangement. The specific days you'll need to be in the office will be determined by your hiring manager, allowing for a balance between remote work and in-office collaboration. This approach aims to enhance productivity while maintaining strong communication across teams.

When answering this question, you might want to discuss the specific projects you've worked on involving Microsoft Exchange, detailing your role and the outcomes. Highlight your understanding of both Exchange Online and hybrid setups, mentioning any challenges you faced and how you resolved them to show your problem-solving skills.

For this question, consider giving an example of a specific incident where you successfully diagnosed and resolved email security challenges. Detail your approach in troubleshooting, the tools you used, and how you ensured the integrity and security of communications was maintained.

You can showcase your collaborative nature by discussing specific cross-functional projects you've been a part of, detailing roles played by other teams, and your methods for effective communication. Emphasize the importance of mutual understanding and shared objectives in overcoming obstacles.

Mention your strategies for keeping up-to-date, such as subscribing to industry-related publications, attending conferences, participating in webinars, and being part of professional networks. Show your commitment to ongoing learning and adapting to rapidly changing technology landscapes.

Discuss a specific instance where you created documentation that not only detailed technical solutions but also facilitated team understanding. Explain the format used and why documentation is vital for future reference and onboarding new team members.

When addressing this question, walk through your process for troubleshooting connectivity issues. Start by identifying symptoms, checking logs, confirming configurations, and ensuring permissions are correctly set. Mention past experiences where this method proved effective.

Employing a systematic approach is key. Describe your techniques for prioritizing tasks, such as using project management tools, setting clear deadlines, and communicating with your team about workload. Give examples of how this method has helped you meet tight schedules in previous roles.

Bring attention to specific compliance frameworks or policies you’ve adhered to, discussing your role in ensuring technical solutions met or exceeded these requirements. Details of auditing or risk management will also spotlight your understanding of security's critical role in system engineering.

Tell a story about a time when you successfully trained end-users on a new system. Highlight your adaptable communication style and use of resources like training materials or hands-on sessions to ensure understanding and comfort with the new tools.

Discuss critical factors such as security, reliability, maintainability, and user-friendliness. Reflect on how each component contributes to an efficient messaging system and provide insights from past experiences where you contributed to building or maintaining such systems.