Staff Systems Engineer – Email/SecureFTP (SFTP) - job 19 of 20

The Corporate IT Systems Engineering team is looking for a seasoned application engineer who is passionate about how to shape Visa’s productivity tool set for employees. Our team is focused on being a trusted partner and helping enable fellow colleagues to utilize the best productivity tools safely and efficiently. We pride ourselves in thinking outside of the box and push the technical boundaries of building the next generation of productivity tools.  

This candidate is a thought leader who is highly motivated in figuring out how to ensure tier 1 tools like Microsoft Exchange and SFTP are always available. The ideal candidate will have a strong understanding of M365 architecture, security, and data flows. It is essential this candidate understands best practices and always stays ahead of industry trends and company policies.

It’s very important for this candidate to have a positive can-do attitude, incredibly organized, tenacity in solving problems, strong team player, highly collaborative, and be able to communicate effectively with stakeholders. 

Essential Functions:

• Perform Engineering and 3rd level support which includes Architect, Engineer support Messaging & SFTP solutions. 
• Excellent technical knowledge in Exchange Online, Microsoft Exchange, Email gateways, Email security appliances. 
• Managing O365, Hybrid deployment, Compliance and Security Policies in Email/Messaging environment. 
• Email archiving solutions. 
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts and maintain system security. 
• Diagnosing and resolving technical issues related to file transfers, including connectivity problems, access errors, and data integrity issues.  
• Provide technical consultancy to operations, engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe. Document technical solutions. 
• Communicate and liaise with all other Company departments, notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints. 
• Thinking outside the box and develop and document creative engineering solutions. 
• Interface with customers to gather appropriate details or communications designs. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.