Staff Systems Engineer – Email/SecureFTP (SFTP) - job 9 of 20

As a Staff Systems Engineer – Email/SecureFTP at Visa, you will play a crucial role in engineering, architecting, and supporting messaging solutions and SFTP services. Your responsibilities include maintaining Microsoft Exchange environments, managing O365 compliance and security policies, troubleshooting connectivity issues, and collaborating with the Information Security Office to prevent security breaches. Additionally, you will document technical solutions and communicate issues impacting operations, ensuring efficient resolution.

The ideal candidate for the Staff Systems Engineer role at Visa should have a strong understanding of M365 architecture, excellent knowledge of Exchange Online, and proficiency in managing hybrid deployments. Experience with email gateways, security appliances, and email archiving solutions is essential. A positive attitude, problem-solving skills, and the ability to collaborate effectively with cross-functional teams are also important for success in this position.

In the Staff Systems Engineer – Email/SecureFTP position at Visa, you will work closely with the Information Security Office to ensure all messaging and SFTP solutions comply with security requirements. You'll perform risk assessments, resolve technical issues, and implement best practices to safeguard data integrity. The role also involves maintaining constant communication about any issues that may affect the security of email systems.

As a Staff Systems Engineer at Visa, strong problem-solving skills are essential, especially when diagnosing and resolving technical issues related to email and file transfers. You must demonstrate tenacity in troubleshooting connectivity problems, access errors, and data integrity issues while thinking creatively to develop innovative engineering solutions.

The culture at Visa's Corporate IT Systems Engineering team is highly collaborative and supportive. As a Staff Systems Engineer, you will be part of a team that values innovative thinking and clear communication. Team members are encouraged to share ideas, brainstorm solutions, and work together to enhance productivity and tool efficiency. A positive, can-do attitude is essential, as is the ability to engage with various stakeholders.

When answering this question, highlight your specific experience with Microsoft Exchange, focusing on your roles in administration, support, and any engineering efforts you've undertaken. Mention any versions you've worked with, your knowledge of Exchange Online, and how you've ensured its reliability and security in previous positions.

To effectively answer this question, outline a systematic approach for troubleshooting such issues. Discuss specific tools or techniques you use to diagnose problems, including checking firewall settings, verifying user access, and examining logs. Providing a real-world example of a prior incident can enhance your answer.

In your response, mention various methods for staying informed, such as attending workshops, participating in webinars, and following relevant publications or experts. Emphasizing a proactive approach to personal and professional growth will show your commitment to applying best practices in your role.

When answering this question, provide a specific example where you successfully communicated a technical issue. Explain how you simplified complex concepts, ensuring the stakeholder understood the implications and the steps needed to address the issue. Highlight the positive outcome of that communication.

In your response, discuss key security considerations, such as encryption, access control, and monitoring for suspicious activities. Emphasize the importance of continuously updating security measures and educating users to recognize threats like phishing attacks to protect the integrity of email systems.

Discuss strategies for ensuring high availability, such as implementing redundancy, conducting regular maintenance, and monitoring system health. Highlight any specific tools or systems you have used in the past to mitigate downtime and ensure seamless communication within the organization.

You should outline your documentation process, emphasizing clarity and detail. Discuss the tools you use for documentation and how you ensure it is accessible for other team members. Provide an example of how your documentation has positively impacted team efficiency in the past.

In your answer, detail your collaborative approach, focusing on communication, shared goals, and willingness to learn from others. Discuss specific examples of how teamwork has led to successful project outcomes, showcasing your role in fostering a positive team environment.

Describe your experience managing data flows within the M365 platform, including tools and technologies you have employed. Discuss any relevant projects where you successfully ensured compliance and optimized data flow while addressing security concerns.

When responding, share examples of innovative engineering solutions you've developed, particularly in systems engineering or tooling enhancements. Detail the challenge you faced, the solution you proposed, and the successful results that followed. Highlight your creativity and technical acumen.